We want everyone affected by breast cancer to get the right support, at the right time, in the right way. More and more of that happens digitally, and we know we're not reaching everyone we could.
It matters because of who's on the other side of the screen. Someone searching at 2am because they can't sleep. Someone reading on their phone in a hospital corridor. They're often exhausted, frightened and short of time, and they need to find the right thing quickly and trust it when they do.
We're building a user experience team from scratch. You'd be one of the first three people in it, alongside a service designer and a user researcher, all reporting to our Head of UX, and you'd have a real say in how the team works.
What you'll be working on
For the first year or so, most of your time goes on the Universal Offer, a new strategic goal in our services team. That means a new information architecture for our health information, built around how people actually think; a conversational AI front door that's honest about what it can't do and never more than a step from a real person; and guided journeys for the moments that hit hardest, like diagnosis and the end of hospital treatment. A smaller but growing part of the role is fundraising, working with our supporter experience team so that the way we ask is honest and free of pressure.
What you'll do
- Lead on interaction design, information architecture, prototyping and our design system, from early concepts to developer-ready detail
- Design to WCAG 2.2 AA, test with assistive technology, and design without manufactured urgency, guilt or pressure
- Plan research with our user researcher and data insights manager, define measurable outcomes before we start, and bring in people who normally get missed
- Interrogate briefs, then come back with the question, the scope, the approach and a date
- Run your own workstream, facilitate workshops and critiques, and write clearly for people who don't work in design
- Work closely with the third parties who build our technology, as we have no in-house engineering, and with clinical colleagues and people with lived experience on anything touching health information
What you can expect from us
A Head of UX who builds the team's structure rather than leaving it to you, room to get on with things without sign-off, dedicated weekly learning time and a training budget, and generous experts in nursing, services and policy to learn from. This work means sitting with other people's fear and grief, so there's also space to talk after a difficult session., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
We don't expect anyone to be excellent at everything, and we won't mark you down for telling us what you're not good at yet. What matters is that you can hold a domain, build the thinking behind it, and be trusted to run with it.
Essential
- Experience designing digital products or services in a multidisciplinary team, with a portfolio that shows how you think, not only what you delivered.
- Strong interaction design, prototyping and information architecture skills, and experience working within or building a design system.
- A practical commitment to accessibility and inclusive design.
- Hands-on research experience and comfort with numbers, and you change your mind when the evidence points elsewhere.
- You interrogate briefs rather than executing them, run your own work without needing to be chased, and can hold a room.
- Experience working with external development partners.
- You can argue the user's case to people who outrank you, with evidence, and then commit to what's decided.
- You've involved people with lived experience in your work, including people usually left out of research, and you know when a question doesn't justify asking someone for their time.
Desirable
- Experience of conversational or AI-assisted interfaces, health or support contexts, or the charity sector.
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UX Designer in City of Westminster employer: Breast Cancer Now
Breast Cancer Now is an exceptional employer, dedicated to making a meaningful impact in the lives of those affected by breast cancer. With a strong commitment to equity, diversity, and inclusion, our London-based team fosters a collaborative work culture that encourages professional growth and development. Enjoy the flexibility of hybrid working, competitive salary, and the opportunity to contribute to vital policy initiatives that shape health outcomes across the UK.
