At a Glance
- Tasks: Coordinate services for patients and hospitals while managing records and inventory.
- Company: Join a supportive team in the impactful healthcare sector.
- Benefits: Gain valuable experience and develop skills in a dynamic environment.
- Other info: Opportunity to work with a dedicated team in the medical device industry.
- Why this job: Make a real difference in patients' lives while growing your career.
- Qualifications: GCSEs in Maths and English, customer service experience preferred.
The predicted salary is between 25000 - 32000 £ per year.
Are you a detail-oriented, customer-focused professional looking to make a meaningful impact in the healthcare sector? We’re seeking a Customer Service Administrator to join our dedicated team supporting patients, carers, and hospitals through our ClearCare scheme.
What You’ll Be Doing
- ClearCare Scheme Management
- Liaising with hospitals, patients, and carers to coordinate services.
- Organising annual servicing and responding to emergencies.
- Maintaining accurate patient records and processing service paperwork.
- Registering new patients and managing contract closures.
- Handling quarterly consumables orders and rental device stock.
- Managing inventory and work orders in JDE, including fixed asset updates.
- Customer Service Administration
- Answering calls and assisting with customer and patient enquiries.
- Supporting credit control and preparing quotations/invoices.
- Carrying out general administrative tasks to support the wider team.
What We’re Looking For
- Minimum GCSEs in Maths and English.
- Previous customer service experience preferred.
- Strong relationship-building and communication skills.
- Highly organised, self-motivated, and team-oriented.
- Exceptional attention to detail, especially with sensitive patient data.
- Proficient in Excel, Word, and Sales Order Processing systems.
- Positive, polite, and professional attitude.
Why Join Us?
You’ll be part of a small, supportive team making a real difference in patients’ lives. This is a great opportunity to grow your skills in a dynamic and meaningful role within the medical device industry.
Customer Service Administrator employer: Breas Medical AB
Join our dedicated team as a Customer Service Administrator and be part of a supportive environment where your contributions truly matter. With opportunities for professional growth in the healthcare sector, you will play a vital role in enhancing patient care while enjoying a collaborative work culture that values attention to detail and strong communication skills.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in customer service roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and healthcare. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer inquiries or managed sensitive data in previous roles. This will help you stand out as a detail-oriented candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and attention to detail. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the healthcare sector and how you can contribute to our ClearCare scheme. Keep it friendly and professional.
Showcase Your Communication Skills:Since this role involves liaising with patients and hospitals, demonstrate your strong communication skills in your application. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Breas Medical AB
✨Know Your Stuff
Before the interview, make sure you understand the ClearCare scheme and how it impacts patients and hospitals. Familiarise yourself with the key responsibilities of a Customer Service Administrator, like managing patient records and coordinating services. This will show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer enquiries or resolved issues in the past. This will demonstrate your strong relationship-building skills.
✨Attention to Detail is Key
Given the importance of handling sensitive patient data, be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference, whether in record-keeping or processing paperwork.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like managing an emergency or dealing with a difficult customer. Think through your responses ahead of time, focusing on how you would remain calm, organised, and professional under pressure.
