Head of User Experience

We’re partnering with a growing B2B SaaS technology company to appoint its first Head of UX.

The business has built a multi-product software platform used by enterprise customers operating in complex environments. As the platform has grown, so has the need for greater consistency, stronger UX standards and a more unified approach to how users experience the product.

This is a newly created role with the opportunity to define what great UX looks like across the business.

You’ll lead an existing team of 3 designers across Europe, while remaining close to the product and the work yourself. This isn’t a role for someone looking to introduce lengthy discovery processes or layers of design governance. The environment moves quickly, and the successful person will know how to combine thoughtful, high-quality UX with rapid iteration and commercial pace.

What You’ll Do

• Own the UX vision, principles and standards across a complex, multi-product B2B SaaS platform.
• Lead, develop and provide direction to a distributed team of three designers.
• Create greater consistency across a platform that has evolved significantly over several years.
• Establish clear UX measures and KPIs, taking accountability for the quality and effectiveness of the user experience.
• Work closely with Product and Engineering to shape new features and improve existing workflows.
• Balance user research and discovery with the need to make decisions and iterate quickly.
• Review existing journeys and identify opportunities to simplify complex workflows and improve usability.
• Develop and evolve the design system and reusable patterns across products.
• Introduce modern AI-enabled design workflows, including tools such as Claude, rather than relying solely on traditional Figma-first processes.
• Remain hands-on where needed, particularly on important or complex product challenges.

What We’re Looking For

You’ll have significant UX/Product Design experience within B2B SaaS, ideally involving complex software, multiple products or sophisticated user workflows.

• Experience having operated successfully within a startup or scale-up environment.
• Can demonstrate designing and improving complex B2B software products.
• Have a strong point of view on what excellent UX looks like and can articulate the reasoning behind their decisions.
• Are comfortable making decisions with imperfect information and iterating quickly.
• Have experience leading or mentoring designers while remaining close to delivery.
• Can establish meaningful UX standards, measures and team KPIs.
• Understand how to create consistency across a growing or established product platform.
• Have experience building, evolving or working extensively with design systems.
• Are actively using modern AI tools within the design process, with familiarity with Claude / Claude-assisted design workflows particularly valuable.
• Can work effectively with Product and Engineering in a fast-moving environment.

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