Location: Hybrid working - Part London (E14) office-based and part home working. The post holder will work a minimum of one day a week in the office.
Salary:£28,250 per annum
Hours:35 hours per week
Interview date:Wednesday 11 November 2026 over video on Teams
This is a permanent role.
Who we are looking for
Breakthrough T1D is the UK’s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. We’re looking for a Supporter Care Coordinator.
The role is very much supporter facing; in many cases you will be the first contact that supporters will have with Breakthrough T1D. You will be responsible for thanking supporters, dealing with queries and updating supporter details. You will also ensure that donations from supporters are entered accurately on the database and create reports for the Finance team. You will be required to develop good relationships with all teams and have the passion and desire to help out where necessary with additional tasks.
Experience required
You’ll have previous experience of:
- Working in customer/supporter care within a charity or non-for profit environment
- Working on a recognised database
Find out more
For further information please view the full job description here .
Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia.
You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1.
Employee benefits
As an employer we offer:
- Hybrid working arrangements
- Flexible working and will consider compressed hours
- Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service
- Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment
- Season ticket and cycle loan
- Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates
- Personalised training to suit your career aspirations and professional development
Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.
At Breakthrough T1D we do understand that AI (Artificial Intelligence platforms like ChatGPT) can be a useful tool for candidates to assist in applying for our roles. We ask that applicants do ensure their authentic voice is present, and we look forward to seeing examples of your specific experience.
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Supporter Care Coordinator employer: Breakthrough T1D International
Breakthrough T1D is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly impact the fight against Type 1 Diabetes. With a hybrid working model based in London, employees enjoy flexibility while benefiting from professional growth opportunities and a commitment to data excellence. Join us to be part of a mission-driven team that values your expertise and supports your career development in a meaningful way.
Contact Details:
Breakthrough T1D International Recruitment Team
