Requirements
- Part-time (22.5 hours per week)
- Demonstrable knowledge of and/or interest in refugee, employment or migration sectors
- Experience in a communications or fundraising role (this doesn't have to be in the UK)
- A demonstrable understanding of key communications and fundraising principles, whether through direct experience or study, and including:
- Understanding audiences
- User journeys
- Developing key messaging
- Audience stewardship
- Working with brand guidelines
- Experience of creating high quality campaigns or content to inspire or drive action
- Experience creating written and multi-media (photography/graphics/video) content for social media, websites and/or emails
- Strong copywriting, editing and proofing skills, and the ability to tailor content for different audiences and channels
- Excellent relationship-building skills, and confidence working with colleagues at all levels of seniority
- Ability to work on own initiative, take responsibility for work, and learn from challenges and successes
- A proactive and creative approach to problem solving and idea generation
- Comfortable within a fast‑paced team and able to prioritise multiple projects
- Ability to pay close attention to detail, to maintain communications quality and accuracy
- Experience with administrative, team communication and workload management applications, preferably including the Microsoft Office 365 suite
- Experience with one or more of the following:
- Design tools such as Canvao Photography and film editing
- Website CMS software
- Email broadcast platforms
- Social media scheduling platforms
- (Desirable) Lived Experience of Breaking Barriers’ cause
- (Desirable) Experience using Salesforce, or another CRM system
- (Desirable) Knowledge of GDPR and data protection principles as they apply to communications and fundraising
- (Desirable) Experience of monitoring and evaluating communications or fundraising activities
What the job involves
- Reports to: Senior Communications Manager
- Location: Contracted to Breaking Barriers’ office in London, with some expectation of travel
- The Communications & Engagement Officer is a key role within Breaking Barriers’ Income and Engagement Directorate
- It helps refugees find meaningful employment through communications and fundraising activities that maintain and grow relationships with partners, funders, supporters and relevant influential organisations and individuals
- The post holder reports to the Senior Communications Manager, and works closely with the Head of Public Engagement, Senior Digital Marketing Manager and Fundraising & Partnerships Officer
- They also lead or participate in activities involving colleagues across Breaking Barriers’ teams and our refugee clients
- This role contributes to the implementation of our communications, engagement and fundraising strategies, and is closely involved in team planning – including input into operational plans and communications campaigns to steward and inspire key audiences
- The Communications & Engagement Officer is responsible for the planning and creation of day‑to‑day communications across our owned channels, with a particular focus on social media
- They are also responsible for managing social media interactions and outreach, and for creating selected content for Breaking Barriers’ website
- The post holder helps the Senior Communications Manager to ensure that organisational content complies with brand guidelines
- And they play a key role in data management – maintaining our multi‑media asset bank and the storytelling data within our Salesforce CRM
- This role will suit a team player who is able to build strong relationships across Breaking Barriers to support content creation, ethical storytelling and impact
- The post‑holder should be comfortable in a fast‑paced environment, solution‑focused and creative, whilst having a good eye for detail
- And, of course, they should have a passion for stewarding, inspiring and mobilising audiences through high‑quality, engaging communications
- Communications planning and delivery (60%)
- Work with the Senior Communications Manager to manage the communications calendar
- Collaborate with colleagues across Breaking Barriers, especially the Income & Engagement and Services teams, to source content that reaches, engages, stewards our key audiences – including partners, funders and individual supporters
- Plan, create and schedule written and multi‑media (graphics, videos, photos) content on social media platforms
- Plan and create or coordinate longer‑form content, including case studies, articles and blogs
- Contribute to the delivery of integrated communications campaigns that support income generation, brand awareness and positioning amongst key audiences
- Support the continual improvement of our communications by monitoring and evaluating their own work and implementing recommendations
- Support the development of communications, engagement and fundraising strategies and input into team planning.
- 2. Community and supporter engagement (30%)
- Manage and engage with our organic social media communities
- Pro‑actively engage with relevant organisations and individuals via social media, in line with agreed strategies
- Help develop and manage our growing community of storytellers with lived experience of life as a refugee
- 3. Other responsibilities (10%)
- Update storytelling data in the Salesforce CRM, and undertake other administrative tasks
- Take responsibility for maintaining Breaking Barriers’ asset bank of photographs, videos and graphics
- Advise and support colleagues on compliance with brand guidelines, and create brand resources
- Represent the Public Engagement team at selected events, including photographing or filming key moments and activities
- Support other teams with ad‑hoc requests for communications support
- Take a proactive approach to professional development
- Take on other marketing and communications tasks as required
