Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service execution and enhance guest experiences at a historic venue.
- Company: The Wool Factory, a unique event space with a rich history.
- Benefits: Competitive salary, generous PTO, medical benefits, and parental leave.
- Why this job: Join a passionate team and elevate hospitality standards in a vibrant environment.
- Qualifications: 5+ years in hospitality leadership with strong communication skills.
- Other info: Opportunity for growth and collaboration with talented culinary professionals.
The predicted salary is between 36000 - 60000 £ per year.
Company Overview
The Wool Factory is a historic textile mill that was first built over 200 years ago. Currently operating as an event venue, The Workshop (coffee, wine, pastries), Broadcloth (our high-end dining experience).
BROADCLOTH
The cuisine is thoughtfully built around Executive Chef Tucker Yoder’s culinary expertise and his decades-long relationship with local farmers and purveyors. Supporting our belief that the best ingredients create the best food, the weekly tasting menu reflects Virginia’s freshest seasonal offerings.
The following core values are central to every role at The Wool Factory. We expect all Wool Factory team members to model these values on a day-to-day basis.
- POSITIVITY | We choose to acknowledge the good in our surroundings. We take the time to share that positive outlook with our coworkers, and those we serve.
- RESPECT | We are considerate and empathetic towards others. We see the equal value of every person on our team.
- INITIATIVE | We strive to be the best versions of ourselves in order to provide excellent experiences and products. We are accountable for our individual actions and attitudes.
- COLLABORATION | We work as a team to achieve our common goals. We understand that we are most successful when we work together.
JOB OVERVIEW
The Service Director is a strategic hospitality leader overseeing service execution, guest experience, and front-of-house operations across both The Wool Factory and Broadcloth restaurant. The ideal candidate is a high-level operator with finesse in hospitality, talent development, systems accountability, and cross-departmental communication. They will elevate guest experience, drive service standards, and ensure that systems are maintained and improved.
Operational Oversight
- Oversee daily service execution for events + restaurant service.
- Maintain and develop systems to streamline flow, training, and communication.
- Notice and adjust in real-time details that others may never see, or before they become an issue; detail obsessed.
- Ensure compliance with health and safety standards.
- Inventory & beverage accountability; hold responsible leaders accountable for accuracy, timeliness, and budget.
Leadership & Team Development
- Reinforce values-based leadership across all FOH environments.
- Ensure alignment across service teams, culture, guest experience, and standards.
- Build accountability systems, coach leaders, and support decision-making.
- Support hiring strategy for service teams.
- Maintain training structures and onboarding systems.
- Lead regular coaching, feedback, and performance development.
Guest Experience & Hospitality Excellence
- Maintain & elevate service standards campus-wide.
- Foster a culture of unreasonable hospitality.
- Serve as the final escalation point for guest service issues.
- Create a proactive feedback and improvement culture.
- Monitor labor spend, service department expenses, and cost controls.
- Collaborate with leadership to hit margin, revenue & service-quality targets.
Team Development
- Support hiring strategy for service teams.
- Maintain training structures and onboarding systems.
- Lead regular coaching, feedback, and performance development.
- Work closely with the Executive Chef, Events Sales Director, and all leadership to ensure seamless communication between departments on menus, service flow, event standards, and programming.
5+ years of hospitality leadership experience required, multi-unit preferred. Experience directing managers and department heads. Proven success with systems implementation & team elevation. Strong communication, guest-facing, and conflict resolution skills. Weekend/evening availability required based on event + service schedule. Full-time salaried; expects peak season intensity & off-season flexibility. Presence required for majority of events + key service shifts. Ability to work 10–12 hour shifts as needed.
DIRECT REPORTS
- Broadcloth General Manager
- Events Coordination Manager
- Event Captains
- All front-of-house event staff
REPORTS TO Managing Director, B&T Table
Monthly Shared Revenue: 0.15% of total revenue for The Wool Factory & Broadcloth. Revenue share increases annually by .05%, based on company and individual performance, with a max of 0.25%.
PTO: 15 days annually. In addition to PTO, The Wool Factory is closed Thanksgiving Day, Christmas Day, and 7 days in January annually.
Medical + employer contribution | $310/month. Group Life Insurance. Simple IRA 3% match. Parental Leave: 12 weeks at base pay. Additional benefit details outlined in the Handbook.
If you are interested in applying for this position, email. Please include a cover letter and resume.
Service Director in London employer: Bread & Table, LLC.
Contact Detail:
Bread & Table, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the hunt for a Service Director role. You never know who might have the inside scoop on an opportunity at The Wool Factory or elsewhere.
✨Tip Number 2
Show up in person! If you can, visit The Wool Factory and Broadcloth. Grab a coffee or a bite, and chat with the staff. This not only shows your interest but also gives you a feel for the vibe and culture, which is super important for a role like this.
✨Tip Number 3
Prepare for the interview by diving deep into their core values. Think about how your experience aligns with positivity, respect, initiative, and collaboration. Be ready to share specific examples that highlight these traits in your past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at The Wool Factory and contributing to their mission of exceptional guest experiences.
We think you need these skills to ace Service Director in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to guest satisfaction and how you embody the core values of positivity, respect, initiative, and collaboration.
Tailor Your Cover Letter: Make sure to customise your cover letter for the Service Director role. Mention how your skills and experiences align with the responsibilities outlined in the job description, especially around leadership and team development.
Be Detail-Obsessed: Since the role requires a keen eye for detail, demonstrate this in your application. Proofread your documents carefully to avoid any typos or errors, and ensure your formatting is clean and professional.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also shows us that you're genuinely interested in joining our team at The Wool Factory. Don’t forget to include both your cover letter and resume!
How to prepare for a job interview at Bread & Table, LLC.
✨Know Your Venue
Before the interview, take some time to research The Wool Factory and Broadcloth. Familiarise yourself with their core values, menu offerings, and overall vibe. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Leadership Style
As a Service Director, your leadership approach is crucial. Be prepared to discuss your experience in team development and how you've successfully implemented systems in previous roles. Use specific examples that highlight your ability to foster collaboration and accountability among staff.
✨Emphasise Guest Experience
The Wool Factory places a strong emphasis on guest experience. Think of instances where you've gone above and beyond to ensure customer satisfaction. Share these stories during your interview to demonstrate your commitment to hospitality excellence and your proactive approach to feedback and improvement.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-time issues. Practice articulating how you would manage service execution during peak times or resolve conflicts among team members. This will showcase your operational oversight and detail-oriented mindset.
