General Manager Restaurant in Shortlands

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About us: Nestled in the hustle and bustle of Borough Market, Bread Ahead's journey began in 2013 when founder Matthew Jones, having spent 25 years in the restaurant industry, decided it was time to focus on great baking and great products! We have enjoyed steady growth and expanded locally throughout London with stores in Chelsea, Wembley and Soho, as well as our debut international outpost in Dubai. We opened our flagship bakery school in Borough Market in 2014 to show the public just how easy baking good bread can be. Since early 2020, Bread Ahead Bakery School has reached thousands of homes through our online baking classes which have become a treasured part of kitchens all over the world! We’ve grown to become a destination for both Londoners and foodies across the globe. But we are just getting started! With more London locations planned alongside further international expansion, we're at an exciting point in the development of our team and we're looking for like-minded people who are as passionate about food and hospitality as we are.

Purpose of role: To manage the day-to-day running of the shop in the most efficient and effective manner, delivering the highest possible standards of service through a highly trained and passionate team, whilst being pro-active in maintaining and/or improving turnover and profitability, following Bread Ahead standards and guidelines.

Key Objectives:

• Delivery of business strategies, with the support of key departments
• Seek and maximize revenue opportunities and minimize costs at all times
• Consistently exceed customer expectations through the team and product
• Develop a motivated and high performing team committed to delivering clear goals
• Protect the health, safety and well-being of our customers and teams
• To represent Bread Ahead at the highest level

Responsibilities:

• Promote clear communication channels and cascade information to the whole team using the weekly updates and monthly team meetings
• Regularly maintain awareness of current business trends and competitor activity
• Maintain high level of communication with Support functions, to ensure awareness of current priorities and future strategy
• Use key financial indicators to evaluate and improve the business and identify and act on opportunities
• Complete rotas, forecasting and other KPIs daily on time, taking remedial actions if required
• Manage change effectively by constantly questioning current ways of working in a coherent constructive way, making recommendations to move the business forward
• Analyse hourly/daily sales of key lines and set up any corrective measures required
• Order, control and return stock in accordance with Company Procedures
• Ensure that equipment is maintained to a high standard at all times and organise all repairs within budget
• Consistently take steps to follow through, ensuring tasks are fully completed; independently check to ensure accuracy and quality of work achieved
• Ensure that the shop is open on time with the correct staff ratio in line with trading patterns and labour budgets
• Create, deliver and support implementation of sales initiatives to maximise profits and measure local Marketing plans promotional activities, including staff incentives
• Ensure that Bread Ahead control systems/audits are fully adhered to and meet or exceed profit margins
• Manage & control costs and margins without compromising standards and customer experience
• Undertake such duties as may reasonably be required by Senior Management
• Ensure Product quality and presentation is excellent and maintained to Bread Ahead standards
• Develop a culture of actively seeking feedback from customers on a regular basis
• Agree and implement actions to continuously improve the customer experience
• Ensure all customer requests and feedback are responded to promptly and efficiently
• Maintain good relationships within the surrounding local community of residents and businesses

Team:

• Actively encourage and support initiatives/benefits that promote the retention of employees
• Install a culture of pride and ownership amongst the team, ensuring a seamless operation at all times
• Ensure communication of day-to-day business issues are maintained and acted upon through daily team briefs
• Clarify roles and responsibilities and allocate work and resources effectively to the whole team ensuring work-life balance and keeping within the Working Time regulations for staff planning
• Ensure that standards of uniform, behaviour and personal presentation of self and team are compatible with the Company's desired public image, values and following Company guidelines
• Develop a positive, direct and open relationship with all the team, and encourage good and fair working relationships throughout all areas of the shop through cross-skilling of team
• Reward and recognise good performance within the team

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Store discount

Experience: Team management: 2 years (required)

Language: English (required)

Work authorisation: United Kingdom (required)

Work Location: In person