At a Glance
- Tasks: Manage and grow client relationships while supporting BRE's innovative products.
- Company: Join BRE, a leading hub for innovation in the built environment.
- Benefits: Enjoy competitive salary, health perks, and hybrid working options.
- Other info: Dynamic role with opportunities for travel and professional development.
- Why this job: Make a real impact by enhancing client experiences and driving sustainability.
- Qualifications: Experience in client relationship management and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Overview
BRE aims to be the world’s leading innovation, science and data hub for the built environment. We provide government and industry with cutting-edge research and testing, delivering products, advice, services, standards and qualifications used around the globe to improve buildings for people and the environment. Through science-led solutions to urgent challenges, we strive to build a thriving and sustainable world.
Your role at BRE
The Client Relationship Manager within BRE’s Partnerships Team is responsible for managing and growing relationships with key clients to support the expansion of BRE’s products and brands, including BREEAM. The role acts as a central point of contact for client queries, coordinates with internal teams to ensure effective service delivery and supports onboarding, performance monitoring, reporting and commercial processes such as proposals and invoicing.
Key Responsibilities
- Manage and develop relationships with existing and prospective clients
- Act as the main point of contact for client enquiries and coordinate internal responses
- Support onboarding of new clients, including application processing
- Monitor client performance and provide reporting and analysis to senior management
- Coordinate cost proposals and manage invoicing processes with accurate record keeping
- Work closely with Business Development and Operations teams to support account activities
- Maintain regular communication with clients, sharing updates on products and services
- Ensure internal procedures, guidance documents, and FAQs are kept up to date
- Support marketing and business development initiatives, including event representation
What We Are Looking For
- Strong experience in building and managing client relationships, with a focus on delivering high levels of service and value
- Proven ability to manage multiple client accounts and prioritise workloads effectively
- Excellent organisational skills with a high level of accuracy and attention to detail
- Confident communication skills, both written and verbal, with the ability to engage a range of stakeholders
- Experience of coordinating internal teams and acting as a central point of contact for client activities
- Ability to analyse performance data and produce clear, meaningful reports
- Strong collaboration skills with the ability to work effectively across Business Development and Operations functions
- Good working knowledge of Microsoft Office, particularly Excel
BRE Benefits
- Pension scheme – 5% employer-matched contribution
- Life assurance – 4x your basic salary
- Enhanced maternity package
- HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
- Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
- Learning & development – Free access to BRE Academy and our online learning platform
- Professional membership reimbursement
Work Location Options
Hybrid – This role offers a mix of home and office working. You will need to be within commuting distance of our Watford office, as you will be expected to attend in person (1-2 times per week). This role will also be expected to travel within the UK for client visits up to once per month and internationally up to 2-3 times per year.
Equal Opportunities Statement
BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.
Client Relationship Manager in Watford employer: BRE
At BRE, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our comprehensive benefits package, including a competitive salary, generous pension contributions, and extensive learning opportunities through the BRE Academy, ensures that our employees are well-supported in their professional growth. With a hybrid working model based in Watford, you will enjoy the flexibility of home and office work while contributing to meaningful projects that enhance the built environment for a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager in Watford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential clients or colleagues on LinkedIn. The more connections you make, the better your chances of landing that Client Relationship Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with someone from BRE or any other company, highlight your experience in managing client relationships. Share specific examples of how you've delivered high levels of service and value. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. Showing initiative can really set you apart from the crowd.
✨Tip Number 4
Stay organised! Keep track of your applications, follow-ups, and networking contacts. Use tools like spreadsheets or apps to manage your job search effectively. This way, you’ll always know where you stand and can focus on building those all-important client relationships.
We think you need these skills to ace Client Relationship Manager in Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Relationship Manager role. Highlight your experience in managing client relationships and how you can bring value to BRE. We want to see how your skills align with our mission!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your confident communication skills. Use clear and concise language in your application to show us you can engage effectively with various stakeholders.
Highlight Organisational Skills:We love a candidate who can juggle multiple tasks! Make sure to mention any experience you have in managing multiple client accounts and how you prioritise workloads. This will show us you're ready to handle the demands of the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the BRE team!
How to prepare for a job interview at BRE
✨Know Your Clients
Before the interview, research BRE and its key clients. Understand their products, services, and recent projects. This will help you demonstrate your knowledge and show that you're genuinely interested in building relationships with their clients.
✨Showcase Your Communication Skills
As a Client Relationship Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients in the past. Be ready to discuss how you handle client queries and coordinate with internal teams to ensure smooth service delivery.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple accounts and prioritise workloads. Bring examples of how you've kept accurate records and managed invoicing processes. This will show that you can handle the responsibilities of the role with precision.
✨Prepare for Performance Analysis
Since the role involves monitoring client performance and producing reports, brush up on your analytical skills. Be prepared to discuss how you've used data to inform decisions and improve client relationships in previous roles.
