Sales Operations & CRM Admin (Hybrid) in Watford

Make your mark at BRE! BRE aims to be the world’s leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world.

Your role at BRE

This role provides essential administrative and operational support across Sales, Partnerships and Customer Service functions, ensuring smooth commercial processes, accurate data management and effective coordination across teams.

• Provide administrative support across Sales, Partnerships and Customer Service teams
• Maintain CRM system, ensuring data accuracy, consistency, and completeness
• Support overall sales process in CRM from lead through to sales order and reporting
• Assist in preparing proposals, and commercial documentation
• Raise requisitions for purchase orders, coordinate approvals and subsequent invoices
• Set up and verify customer accounts
• Support onboarding and new supplier documentation, liaising with customers
• Produce regular sales reports and contribute to leadership dashboards
• Ad-hoc cover for Customer Services incoming phone calls
• Manage general commercial administration, including meeting scheduling, room bookings and handling customer enquiries

What we are looking for

• Proven experience working within a sales, commercial, or customer-focused environment
• Strong working knowledge of CRM systems (e.g. Dynamics 365, Salesforce, HubSpot or similar)
• High level of accuracy and attention to detail, particularly when managing data and documentation
• Confident supporting multiple stakeholders across sales and operational teams
• Experience producing reports, managing data, and supporting pipeline tracking
• Strong administrative and organisational capability, with a structured approach to tasks
• Proficiency in Microsoft Office or Google Workspace (Excel, Word, Outlook, PowerPoint, Teams)
• Clear and professional written and verbal communication skills
• Ability to identify issues within data or processes and take steps to resolve them
• Exposure to supporting larger commercial or sales teams is beneficial

BRE Benefits

At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well-being, and career development.

• Pension scheme – 5% employer-matched contribution
• Life assurance – 4x your basic salary
• Enhanced maternity package

Health & Wellbeing

• HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
• Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points

Career Development

• Learning & development – Free access to BRE Academy and our online learning platform
• Professional membership reimbursement

For full details on our benefits, visit: BRE Employee Benefits

Work Location Options

Hybrid – This role offers a mix of home and office working. You will need to be within commuting distance of our Watford office, as you will be expected to attend in person (1-2 times per week).

Our Recruitment Process

As part of our recruitment process we will be conducting 10-30 minute phone screening calls via an AI recruiter called Ryan with all shortlisted candidates. The information gathered from this screening will be used to help assess your suitability for the position.

Equal Opportunities Statement

BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.