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- Tasks: Support operations by managing certification workflows and customer interactions.
- Company: Join BRE, a leading innovation hub for the built environment.
- Benefits: Competitive salary, pension scheme, health cashback, and career development opportunities.
- Why this job: Make a real impact in sustainability while developing your skills in a dynamic environment.
- Qualifications: Strong attention to detail and experience in administrative or coordination roles.
- Other info: Hybrid working model with excellent career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Make your mark at BRE! BRE aims to be the world’s leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world.
The Operations Coordinator supports the BPS Operations function by managing the processing, administration and reporting activities that underpin the delivery of BREEAM and other Building Performance Services products. The role ensures smooth certification workflows, accurate financial processing, and efficient operational support across schemes, systems and customer interactions.
Key Responsibilities- Process assessment submissions and certifications in line with operational procedures
- Carry out administrative QA checks and generate certificates
- Make certification decisions for assessments under Administrative QA audit level
- Produce, issue and reconcile invoices, proposals and invoicing schedules
- Maintain accurate operational, financial and customer records across BREEAM systems, databases and internal platforms
- Generate weekly operational reports, SLA and KPI data and correct data errors
- Support the review, editing and publishing of controlled documents and scheme resources
- Conduct income reconciliation and review historical invoicing
- Create project codes, proposals, customer accounts and invoices in Agresso and MS Dynamics365
- Respond to customer queries via email, phone and Live Chat, ensuring timely and accurate information
- Maintain document registers and controlled document portals
- Provide operational and administrative support to the BPS Operations Manager and wider BPS teams
- Collaborate with internal teams including QA & Certification, Finance, Training, Technical and scheme application colleagues to ensure efficient service delivery
- Strong attention to detail with the ability to maintain accurate administrative and operational records
- Experience working within an administrative, operations or coordination role
- Confidence in following established procedures, workflows and compliance requirements
- Proficiency in MS Excel, including use of formulas and Pivot Tables
- Competent use of MS Word, Outlook, Teams and database‑driven systems
- Ability to manage and prioritise a busy and varied workload
- Strong written and verbal communication skills for handling internal and external queries
- Ability to quickly learn new systems, tools and processes
- Experience generating reports, reviewing data accuracy and supporting financial administration
- Capability to work independently and as part of a wider team
- Comfortable managing customer or stakeholder enquiries through multiple channels (email, phone, live chat)
- Experience coordinating documentation, updating controlled records and supporting audit or quality processes
At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well-being, and career development.
Financial & Security Benefits- Pension scheme – 5% employer-matched contribution
- Life assurance – 4x your basic salary
- Enhanced maternity package
- HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
- Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
- Learning & development – Free access to BRE Academy and our online learning platform
- Professional membership reimbursement
Work Location Options: Hybrid – This role offers a mix of home and office working. You will need to be within commuting distance of our Watford, as you will be expected to attend in person 2 times per week.
Equal Opportunities StatementBRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.
Operations Co-ordinator - 12 Month FTC in Watford employer: BRE Group
Contact Detail:
BRE Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Co-ordinator - 12 Month FTC in Watford
✨Tip Number 1
Get to know the company! Before your interview, dive into BRE's mission and values. Understanding their focus on innovation and sustainability will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to operations and administration. Think about how your past experiences align with the role of Operations Coordinator and be ready to share specific examples.
✨Tip Number 3
Show off your skills! If you’re proficient in MS Excel or any other relevant tools, don’t hesitate to mention it during your chat. Maybe even prepare a quick example of how you've used these skills in previous roles to impress them.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and gives you another chance to reiterate why you’d be a great fit for the Operations Coordinator role at BRE.
We think you need these skills to ace Operations Co-ordinator - 12 Month FTC in Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operations and administration. We want to see how your skills align with the role of Operations Coordinator, so don’t hold back on showcasing your relevant achievements!
Show Off Your Attention to Detail: Since this role requires strong attention to detail, include examples in your application that demonstrate your ability to maintain accurate records and manage data effectively. We love candidates who can spot the little things that make a big difference!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and structure your thoughts logically. We appreciate candidates who can communicate effectively, especially since you'll be handling customer queries!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at BRE!
How to prepare for a job interview at BRE Group
✨Know Your Stuff
Before the interview, dive deep into BRE's mission and values. Understand their focus on innovation in the built environment and how your role as an Operations Coordinator fits into that. This will help you answer questions with confidence and show that you're genuinely interested in contributing to their goals.
✨Showcase Your Skills
Be ready to discuss your experience with administrative tasks and operational support. Highlight your proficiency in MS Excel, especially with formulas and Pivot Tables, as well as your ability to manage customer queries across different channels. Prepare specific examples of how you've successfully handled similar responsibilities in the past.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and attention to detail. Think of scenarios where you had to manage a busy workload or resolve a customer issue. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions! Inquire about the team dynamics, the tools they use for operational support, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
