At a Glance
- Tasks: Support and maintain critical Microsoft applications to enhance user efficiency and security.
- Company: Join BRE, a leading innovation hub for the built environment.
- Benefits: Enjoy competitive pay, health perks, remote work, and career development opportunities.
- Other info: Flexible remote work with occasional office meetings and excellent career growth potential.
- Why this job: Make a real impact on sustainable building solutions while growing your tech skills.
- Qualifications: Experience in application support and knowledge of Microsoft technologies required.
The predicted salary is between 30000 - 40000 £ per year.
Make your mark at BRE! BRE aims to be the world’s leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting‑edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science‑led solutions to urgent challenges, we will build a thriving and sustainable world.
Your role at BRE
The role is responsible for supporting and maintaining business‑critical applications across the Microsoft technology stack, including Dynamics 365, SharePoint Online and Microsoft 365. The role ensures successful operation, performance and continuous improvement of systems that enable users to work efficiently and securely.
Key Responsibilities
- Provide first and second‑line support for Microsoft Dynamics 365, SharePoint Online, and Microsoft 365 applications (Teams, Exchange Online, OneDrive)
- Log, triage, and resolve incidents and service requests in line with SLA targets
- Manage user access, permissions, and security roles across supported systems
- Troubleshoot issues related to workflows (Power Automate), collaboration tools, and document management
- Monitor system performance, integrations, and data flows across the Microsoft ecosystem
- Escalate complex or high‑risk issues to senior team members or third‑party vendors
- Support administration and basic configuration of Dynamics 365 and SharePoint environments
- Assist with maintaining SharePoint structure, governance, and content organisation
- Participate in testing activities, including UAT and release validation
- Produce and maintain documentation such as support guides and knowledge articles
- Support data management activities, including data integrity checks and migrations
- Collaborate with internal IT teams, business stakeholders, and external suppliers
- Contribute to ongoing system improvements and digital workplace initiatives
What we are looking for
- Experience providing first or second‑line application support within a Microsoft‑based environment
- Working knowledge of Microsoft Dynamics 365 and its core modules, or similar ERP/CRM systems
- Understanding of Microsoft 365 applications, including Teams, Exchange Online, and OneDrive
- Experience supporting SharePoint Online, including site structure, permissions, and document management
- Strong troubleshooting and problem‑solving capability across multiple systems and technologies
- Experience managing incidents and service requests in line with SLAs using a service desk tool
- Understanding of user access, permissions, and identity management within Microsoft environments
- Exposure to Power Platform tools (Power Automate, Power Apps) and workflow troubleshooting
- Ability to monitor system performance, integrations, and data flows across interconnected platforms
- Experience producing clear documentation, such as knowledge articles and support guides
- Awareness of data integrity, data handling, and basic reporting concepts
- Experience supporting testing activities such as UAT or system releases
- Ability to work collaboratively with IT teams, stakeholders, and third‑party suppliers
- A proactive approach to improving systems, processes, and user experience
BRE Benefits
- Pension scheme – 5% employer‑matched contribution
- Life assurance – 4x your basic salary
- Enhanced maternity package
Health & Wellbeing
- HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
- Onsite facilities – Restaurant, nursery, and free parking, including at‑cost EV charging points
Career Development
- Learning & development – Free access to BRE Academy and our online learning platform
- Professional membership reimbursement
Work Location Options: Mostly Remote – This role is primarily home‑based, with occasional travel to our head office in Watford for planned meetings (Once per month).
Equal Opportunities Statement
BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.
Junior Application Support Analyst in Watford employer: BRE Group
At BRE, we pride ourselves on being a leading employer in the built environment sector, offering a dynamic work culture that fosters innovation and collaboration. As a Junior Application Support Analyst, you'll benefit from a supportive environment with access to extensive learning and development opportunities, competitive financial benefits, and a focus on employee wellbeing. With mostly remote working options and a commitment to sustainability, BRE is an excellent place for those looking to make a meaningful impact while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Application Support Analyst in Watford
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft Dynamics 365 or SharePoint, make sure to highlight that in conversations. We want to see how you can bring value to the team!
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d troubleshoot common issues in Microsoft applications. Practising your responses can help you feel more confident during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Junior Application Support Analyst in Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Microsoft technologies. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Troubleshooting Skills:Since this role involves a lot of problem-solving, share specific examples of how you've tackled issues in previous roles. We love seeing candidates who can think on their feet and resolve challenges effectively.
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate well-structured applications that are easy to read and get straight to the point.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BRE Group
✨Know Your Microsoft Stack
Familiarise yourself with the Microsoft technology stack, especially Dynamics 365, SharePoint Online, and Microsoft 365. Be ready to discuss your experience with these tools and how you've used them in previous roles or projects.
✨Showcase Your Troubleshooting Skills
Prepare examples of how you've resolved issues in a timely manner. Highlight your problem-solving capabilities, especially in relation to workflows and collaboration tools like Power Automate. This will demonstrate your ability to handle first and second-line support effectively.
✨Understand User Access and Permissions
Brush up on user access management and security roles within Microsoft environments. Be prepared to explain how you’ve managed permissions and ensured data integrity in past experiences, as this is crucial for the role.
✨Collaborate and Communicate
Emphasise your ability to work collaboratively with IT teams and stakeholders. Prepare to discuss how you've contributed to system improvements and user experience enhancements, as well as your approach to producing clear documentation and support guides.
