Operations Team Leader - Maternity Cover FTC

Help support BRE! Are you ready to take the reins and lead a passionate team in a fast-paced environment? We’re on the lookout for an exceptional Operations Team Leader to step in for 14 months of maternity cover. This is your chance to make a real impact, drive efficiency, and inspire a dedicated team while enjoying a supportive workplace that values innovation and collaboration. If you thrive on challenges and are eager to elevate operations to new heights, we want to hear from you!

Your role at BRE:

• Lead the Operations Support and Delivery Team within BPS Operations, focusing on comprehensive management and leadership of team dynamics, performance monitoring, individual workflow oversight, reporting, training, recruitment, customer engagement, and service-level maintenance.
• Manage systems and procedures to ensure compliance with various quality standards, including ISO 9001 and ISO 17065.
• Oversee the management of purchasing, invoicing, and debt management processes.
• Report on financial metrics, service levels, KPIs, and performance data to management.
• Oversee the processing of BREEAM Assessor license applications and terminations, along with AP subscriptions, ensuring adherence to standards and compliance with invoicing schedules and service-level agreements.
• Supervise BREEAM Assessment registration processes, ensuring applications are processed according to established standards and timelines.
• Manage business support functions related to BPS invoicing processes, procurement, purchase requisitions, project codes, accounts, and cost proposals.
• Oversee processes for store purchases, BREEAM Infrastructure invoicing applications, BREEAM bespoke applications, and associated invoicing, payments, project codes, and work orders.
• Identify actions for process improvements based on internal or external feedback regarding service delivery.
• Collaborate with the BPS Operations Manager to implement operational efficiencies within the team and associated processes.
• Make certification decisions and issue certificates for assessments conducted under the Administrative QA audit level, ensuring compliance with certification procedures.
• Manage and coordinate the customer Live Chat service.
• Maintain accurate data records within systems, databases, and websites.
• Liaise with customers daily via shared communication channels (email, telephone, and Live Chat).
• Address escalated queries and complaints in accordance with quality procedures.
• Maintain the customer database and records.
• Provide daily support to the Operations Team and staff.
• Carry out business support, commercial, and operational tasks to assist the BPS schemes and businesses.
• Support the BPS Operations Manager and collaborate with other team leaders, support coordinators, and business support staff across all areas of BRE, including BREEAM, Infrastructure, Building Performance Services, Academy, Products, Sales, Marketing, and Finance teams.

Your profile:

• Excellent skills and experience in managing staff and managing staff performance.
• High level of attention to detail.
• Quick learner with a ‘Can do’ attitude.
• Self-motivated and independent, with the ability to work without supervision and with little guidance.
• The ability to respond to changing priorities and demands.
• Problem solver.
• Excellent organisation skills.
• Good understanding of financial administration.
• Good understanding of business administration and operations.
• A professional and courteous customer liaison.
• Ability to follow standard procedures.
• Ability to manage a busy workload.
• A team player.

BRE Benefits:

• We offer a competitive salary (reviewed annually) as well as a wide range of financial, wellbeing and career development benefits.
• 25 days annual leave.
• Pension scheme with 5% matching employer contribution, Life assurance (4x basic salary) and an enhanced maternity package.
• Healthpartners – cash back on a wide range of health and wellbeing costs including prescriptions, physiotherapy, dental care and more.
• Onsite restaurant, onsite nursery and free onsite parking including at-cost EV charging points.
• Learning and development opportunities, including free access to our BRE Academy and Percipio courses, and professional membership reimbursement.

Flexible working options:

Our roles offer some flexibility around remote working, however, you will need to be able to travel regularly to our site in Watford and or Glasgow as required.

Recruitment info:

Expected start date early May 2025.