Operations Support Coordinator - Watford

Ready to make a real impact in the world of sustainable buildings? Our BREEAM team is on the lookout for an enthusiastic and highly organised Operations Support Coordinator to help us drive excellence in one of the world's leading sustainability certification schemes. This is a fantastic opportunity to work at the heart of our operations—supporting colleagues, streamlining processes, and ensuring we continue to deliver first-class service to our clients and stakeholders. If you thrive on organisation, teamwork, and making things happen, we'd love to hear from you!

Help BRE make buildings safer and more sustainable! BRE aims to be the world's leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world.

Your role at BRE:

• Within this busy and varied role, you will triage our customer and colleague queries, answering them when you can and passing onto the appropriate person or team when you can't.
• The support that you will provide to other teams within the business, including technical auditors and consultants, will enable them to conduct their work efficiently and effectively.
• You will process various types of applications from our scheme-member customers, supporting them through the process and ensuring our accredited procedures are adhered to.
• Processing and coordinating the Quality Assurance (QA) audit submissions and certifications for a number of our certification schemes, including BREEAM In-Use, BREEAM New Construction and BREEAM Refurbishment.
• Carrying out Administrative QA audit checks and certificate generation of assessments.
• Processing and coordinating the BREEAM In-Use cost proposals and invoicing schedules – ensuring that all records regarding proposals and invoices are accurate and kept up to date.
• Investigating and resolving invoicing issues and queries from customers and monitoring outstanding debts from our assessors and clients.
• Manning and coordinating our customer Live Chat – first line contact and fielding Live Chat queries to relevant BREEAM departments and agents and answering and assisting with general Live Chat queries.
• Maintaining accurate records of data within the BREEAM systems, databases and websites (assessment evidence and report submissions, contracts, email correspondence).
• Liaising with customers daily (email, telephone and Live Chat) – responding to queries relating to licensing, registrations, cost proposals, the status of QA, certifications, feedback date requests, fees, online systems and websites whilst maintaining good customer relationships and providing excellent customer service.
• Assist in keeping internal procedures, guidance documents and FAQs up to date, and to adhere to our accreditation standards and operations procedures.

Your profile:

• We are looking for an enthusiastic, friendly, hard-working individual, who can remain calm under pressure.
• You will need to be a fast learner, with a positive attitude towards using new systems and work methods and play a key part in delivering our financial and service commitments.
• In return we'll give you plenty of support as you develop an understanding of our business and tools, with a team of friendly and capable colleagues always on hand to assist if and when you need them.
• Business administration / Operations support experience.
• Attention to detail is a critical requirement.
• Quick learner with a 'Can do' attitude.
• Self-motivated and independent, with the ability to work without supervision and with little guidance.
• Ability to manage and organise a busy workload.
• Excellent organisation skills.
• Good understanding of administration.
• A professional and courteous customer liaison.
• Ability to follow standard procedures.
• Analytical and problem solver.
• A team player.

BRE Benefits:

• At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well-being, and career development.
• Pension scheme – 5% employer-matched contribution.
• Life assurance – 4x your basic salary.
• Enhanced maternity package.
• HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more.
• Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points.
• Learning & development – Free access to BRE Academy and our online learning platform.
• Professional membership reimbursement.

For full details on our benefits, visit: BRE Employee Benefits.

Work Location Options:

• Hybrid – This role offers a mix of home and office working. You will need to be within commuting distance of our Watford office, as you will be expected to attend in person (2 times per week).

Our Recruitment Process:

• Online Assessment – Shortly after you apply (within approximately 10 minutes), you'll receive a link to complete an online assessment. This takes around 20 minutes and helps us better understand your skills and suitability.
• Candidate Review – Week Commencing 20th June. Our specialist hiring team will review all applications and shortlist candidates. We'll then update you on the outcome of your application.

Note to Employment Agencies:

At BRE, we value the relationships we have built with our preferred recruitment partners. We do not accept unsolicited CVs from employment agencies. Any CVs submitted directly to a BRE employee or hiring manager without a signed BRE Employment Agency Agreement and an active engagement for the specific role will be considered unsolicited. In such cases, no fees will be payable should the candidate be hired through this or any other means.

Equal Opportunities Statement:

BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.