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- Tasks: Support our BREEAM team by managing queries and coordinating processes for sustainable building certifications.
- Company: Join BRE, a leader in sustainability research and innovation for over a century.
- Benefits: Enjoy hybrid working, competitive salary, pension scheme, and health cashback benefits.
- Other info: Flexible working arrangements with opportunities for professional development and learning.
- Why this job: Make a real impact on sustainable buildings while working in a supportive and dynamic team environment.
- Qualifications: Looking for organised, detail-oriented individuals with a positive attitude and strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Ready to make a real impact in the world of sustainable buildings?
Our BREEAM team is on the lookout for an enthusiastic and highly organised Operations Support Coordinator to help us drive excellence in one of the world’s leading sustainability certification schemes. This is a fantastic opportunity to work at the heart of our operations—supporting colleagues, streamlining processes, and ensuring we continue to deliver first-class service to our clients and stakeholders. If you thrive on organisation, teamwork, and making things happen, we’d love to hear from you!
Help BRE make buildings safer and more sustainable!
BRE aims to be the world’s leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world.
Your role at BRE
Within this busy and varied role, you will triage our customer and colleague queries, answering them when you can and passing onto the appropriate person or team when you can’t. The support that you will provide to other teams within the business, including technical auditors and consultants, will enable them to conduct their work efficiently and effectively. You will process various types of applications from our scheme-member customers, supporting them through the process and ensuring our accredited procedures are adhered to.
- Processing and coordinating the Quality Assurance (QA) audit submissions and certifications for a number of our certification schemes, including BREEAM In-Use, BREEAM New Construction and BREEAM Refurbishment. Doing so in accordance with our operational procedures.
- Carrying out Administrative QA audit checks and certificate generation of assessments
- Processing and coordinating the BREEAM In-Use cost proposals and invoicing schedules – ensuring that all records regarding proposals and invoices are accurate and kept up to date.
- Investigating and resolving invoicing issues and queries from customers and monitoring outstanding debts from our assessors and clients
- Manning and coordinating our customer Live Chat – first line contact and fielding Live Chat queries to relevant BREEAM departments and agents and answering and assisting with general Live Chat queries
- Maintaining accurate records of data within the BREEAM systems, databases and websites (assessment evidence and report submissions, contracts, email correspondence)
- Liaising with customers daily (email, telephone and Live Chat) – responding to queries relating to licensing, registrations, cost proposals, the status of QA, certifications, feedback date requests, fees, online systems and websites whilst maintaining good customer relationships and providing excellent customer service
- Assist in keeping internal procedures, guidance documents and FAQs up to date, and to adhere to our accreditation standards and operations procedures
Your profile
We are looking for an enthusiastic, friendly, hard-working individual, who can remain calm under pressure.
You will need to be a fast learner, with a positive attitude towards using new systems and work methods and play a key part in delivering our financial and service commitments. In return we’ll give you plenty of support as you develop an understanding of our business and tools, with a team of friendly and capable colleagues always on hand to assist if and when you need them.
- Business Administration / Operations support experience
- Attention to detail is a critical requirement
- Quick learner with a ‘Can do’ attitude
- Self-motivated and independent, with the ability to work without supervision and with little guidance
- Ability to manage and organise a busy workload
- Excellent organisation skills
- Good understanding of administration
- A professional and courteous customer liaison
- Ability to follow standard procedures
- Analytical and problem solver
- A team player
BRE Benefits
At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well-being, and career development.
Financial & Security Benefits
- Pension scheme – 5% employer-matched contribution
- Life assurance – 4x your basic salary
- Enhanced maternity package
Health & Wellbeing
- HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
- Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
Career Development
- Learning & development – Free access to BRE Academy and our online learning platform
- Professional membership reimbursement
For full details on our benefits, visit: BRE Employee Benefits
Work Location Options
Hybrid – This role offers a mix of home and office working. You will need to be within commuting distance of our Glasgow office, as you will be expected to attend in person (2 times per week).
Our Recruitment Process
Online Assessment
Shortly after you apply (within approximately 10 minutes), you’ll receive a link to complete an online assessment. This takes around 20 minutes and helps us better understand your skills and suitability.Please look out for the assessment titled – \”Operations Support Coordinator June 2025\”
Candidate Review – Week Commencing 20th June.
Our specialist hiring team will review all applications and shortlist candidates. We’ll then update you on the outcome of your application.
Note to Employment Agencies
At BRE, we value the relationships we have built with our preferred recruitment partners. We do not accept unsolicited CVs from employment agencies. Any CVs submitted directly to a BRE employee or hiring manager without a signed BRE Employment Agency Agreement and an active engagement for the specific role will be considered unsolicited. In such cases, no fees will be payable should the candidate be hired through this or any other means.
Equal Opportunities Statement
BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.
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Operations Support Coordinator - Glasgow Building Performance Services · Glasgow · employer: BRE Group
Contact Detail:
BRE Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Coordinator - Glasgow Building Performance Services · Glasgow ·
✨Tip Number 1
Familiarise yourself with BREEAM and its certification schemes. Understanding the specifics of BREEAM In-Use, New Construction, and Refurbishment will not only help you in the role but also impress during your interactions with the team.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. This will demonstrate your ability to handle the busy workload expected in this position.
✨Tip Number 3
Practice your customer service skills, especially in handling queries and complaints. Being able to communicate effectively and maintain a positive attitude under pressure is crucial for this role.
✨Tip Number 4
Be ready to discuss your experience with administrative processes and quality assurance checks. Highlighting your attention to detail and problem-solving abilities will align well with the expectations of the Operations Support Coordinator role.
We think you need these skills to ace Operations Support Coordinator - Glasgow Building Performance Services · Glasgow ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations support and administration. Emphasise your organisational skills and any previous roles where you managed customer queries or supported teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for sustainable buildings and the role of Operations Support Coordinator. Mention specific examples of how your skills align with the job description, particularly your ability to handle multiple tasks and maintain excellent customer service.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, problem-solving abilities, and your capacity to work independently. Use concrete examples to demonstrate these skills in action.
Prepare for the Online Assessment: After submitting your application, be ready for the online assessment. Familiarise yourself with the types of questions that may be asked, focusing on operational scenarios and customer service situations to showcase your suitability for the role.
How to prepare for a job interview at BRE Group
✨Show Your Organisational Skills
As an Operations Support Coordinator, organisation is key. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects in the past. Highlight your ability to prioritise and streamline processes.
✨Demonstrate Customer Service Excellence
Since the role involves liaising with customers, be ready to share experiences where you provided exceptional customer service. Discuss how you handled difficult situations or resolved queries effectively, showcasing your communication skills.
✨Familiarise Yourself with BREEAM
Understanding the BREEAM certification process will give you an edge. Research the different schemes like BREEAM In-Use and BREEAM New Construction, and be prepared to discuss how you can contribute to their success.
✨Exhibit a Positive Attitude
The job description mentions a 'can-do' attitude. During the interview, convey your enthusiasm for the role and your willingness to learn new systems and methods. A positive mindset can make a lasting impression.