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- Tasks: Lead a high-performing team to deliver top-notch property repairs in London.
- Company: Dynamic social housing organisation focused on community impact.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Join a vibrant team dedicated to customer satisfaction and operational excellence.
- Why this job: Make a real difference in people's lives while managing a £4m budget.
- Qualifications: Proven leadership experience and strong relationship-building skills required.
The predicted salary is between 60000 - 75000 £ per year.
Are you an experienced Repairs Manager, seeking your next career move within the Social Housing Sector? Based in London, my client has an immediate opportunity for a Repairs Senior Operations Manager to join their Property Services Team on a permanent basis. The successful applicant will be responsible for the delivery of high-quality property Response Repairs Service and department complaint handling across housing stock with a budget portfolio of circa £4m.
Responsibilities:
- Work with the Finance Team and Directors on the forecasting and reconciliation of the budgets/trading accounts of the responsive repairs work stream, as well as departmental complaint handling.
- Effectively lead the delivery of the responsive repairs specifically within London, ensuring operational performance criteria are met and exceeded.
- Lead and develop a high performing team in a customer focused culture delivering the company vision and targets for customer satisfaction including TSMs and operational KPIs.
- Analyse reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction.
- Ensure compliance with all current safety and property legislation, regulatory requirements, policies, best practice and relevant guidance and training.
- Ensure the effective performance management of Partners, consultants and contractors, undertaking work in connection with our repairs programmes.
- Ensure Environmental Health Notices are dealt with promptly and effectively, including liaison with our partners at Local Authorities.
- Producing detailed and informative performance reports for SLT committees and key stakeholders.
Requirements:
- Demonstrable experience of working in a similar leadership capacity.
- Ability to build strong relationships across all areas and levels.
- Inspiring, developing and mentoring diverse teams.
- Demonstrate considerable commercial/operational experience when dealing with 3rd party contractor delivery in a property service arena.
- Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing 5 or equivalent).
- Demonstrable significant management level experience with budgetary responsibilities and management.
Senior Repairs Manager employer: BRC
Contact Detail:
BRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Repairs Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Senior Repairs Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission, especially around customer satisfaction and operational performance. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've developed high-performing teams and handled complex complaints. This is your chance to demonstrate your ability to inspire and mentor others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Repairs Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Repairs Manager role. Highlight your experience in managing budgets and leading teams, as well as any specific achievements in the social housing sector that align with the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for delivering high-quality property services and how your leadership style fosters a customer-focused culture.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve exceeded operational performance criteria or improved customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at BRC
✨Know Your Numbers
Since the role involves managing a budget of around £4m, make sure you brush up on your financial acumen. Be prepared to discuss how you've successfully forecasted and reconciled budgets in previous roles. This will show that you understand the financial side of property management.
✨Showcase Your Leadership Skills
This position requires leading a high-performing team, so come ready with examples of how you've inspired and developed teams in the past. Think about specific challenges you've faced and how you overcame them while maintaining a customer-focused culture.
✨Understand Compliance and Legislation
Familiarise yourself with current safety and property legislation relevant to the social housing sector. Be ready to discuss how you've ensured compliance in previous roles and how you would handle any potential issues that arise.
✨Prepare for Customer Feedback Scenarios
As the role involves handling complaints and ensuring customer satisfaction, think of examples where you've successfully managed complex complaints. Be prepared to discuss your approach to analysing customer feedback and how it has influenced your operational decisions.