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- Tasks: Manage customer relationships and ensure high-quality living environments in your community.
- Company: Join a leading organisation dedicated to social housing in the South West.
- Benefits: Competitive pay, hybrid working, and opportunities for community engagement.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in social housing and strong interpersonal skills required.
- Other info: Fast-paced environment with a focus on community development and sustainability.
The predicted salary is between 43000 - 56000 £ per year.
3 Month contract
37 hours per week
£20.75 plus holiday pay, £23.25 including Holiday pay, £27.10 Umbrella
Hybrid working throughout Devon and Cornwall - patches allocated according to your location
BRC are working with one of our key clients in the South West to recruit for 4 x Housing Officers to cover patches throughout Plymouth and Cornwall.
As an experienced Housing Officer, you will have responsibility for being the primary relationship manager for customers in your patch. You will deliver front line customer service, respond to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams and external partners to maintain safe, welcoming environments and foster strong community ties.
Key Responsibilities:- Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
- Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.
- Manage cases of tenancy breaches, including the safeguarding of customers.
- Oversee estate standards and service contracts to ensure value for money and a high-quality living environment.
- Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability.
- Experience in social housing with experience of tenancy, estate and housing management.
- Strong interpersonal skills.
- Excellent organisational skills to manage competing priorities in a fast-paced environment.
- Have an excellent customer focus, with an ability and drive to improve customer satisfaction.
- Hold a full UK driving licence and access to a suitable vehicle.
For further information about this Housing Officer vacancy, please contact specialist Social Housing recruiter, Mark Grove.
Housing Officer x 4 in Plymouth employer: BRC
Contact Detail:
BRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer x 4 in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for Housing Officer roles. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their community engagement strategies. Be ready to share how your experience aligns with their goals, especially in managing tenancy and fostering community ties.
✨Tip Number 3
Show off your customer service skills! During interviews, highlight specific examples of how you've improved customer satisfaction in previous roles. This will demonstrate your commitment to providing outstanding service, which is key for a Housing Officer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Officer x 4 in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in social housing and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Interpersonal Skills: As a Housing Officer, strong interpersonal skills are key. Use your application to demonstrate how you've successfully managed relationships with customers or colleagues in the past. We love to see real-life examples!
Be Organised and Clear: In a fast-paced environment, organisation is crucial. Make sure your application is well-structured and easy to read. We appreciate clarity, so keep it concise and to the point while showcasing your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at BRC
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and tenancy management. Familiarise yourself with the key responsibilities listed in the job description, like handling tenancy breaches and managing community standards. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Interpersonal Skills
As a Housing Officer, strong interpersonal skills are crucial. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved conflicts. This will help demonstrate your ability to foster strong community ties and provide outstanding service.
✨Organise Your Thoughts
With the fast-paced nature of this role, being organised is key. Before the interview, think about how you would manage competing priorities. You could even create a brief outline of your approach to handling multiple tasks effectively, which will impress the interviewer.
✨Engage with Community Development
Be ready to discuss how you can contribute to vibrant resident engagement and community development objectives. Think of specific ideas or initiatives you could implement in your patch to promote sustainability and improve customer satisfaction. This shows you're proactive and aligned with the company's goals.