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- Tasks: Assist customers in a busy contact centre, re-booking missed appointments and handling complaints.
- Company: Join a prestigious Housing Association with a strong reputation.
- Benefits: Earn £14.18 per hour plus holiday pay, with a chance for contract extension.
- Other info: Immediate start with 37 hours per week in a dynamic environment.
- Why this job: Make a difference by helping customers and improving their housing experience.
- Qualifications: Experience in customer service, especially in contact centres, is preferred.
The predicted salary is between 29000 - 30000 £ per year.
Immediate start - 6 week initial contract, probable extension.
Based in Plymouth, 37 hours per week, £14.18 per hour plus holiday pay.
Working for a prestigious Housing Association, you will be working in a busy contact centre, assisting the repairs team with re-booking appointments that have been missed or need to be rescheduled.
One role will be dealing with customer complaints, so experience in this field would be a distinct advantage.
You should have experience of working in a customer services background, ideally in an inbound or outbound contact centre environment, with good planning and customer service skills, strong administration skills and the desire to assist customers.
For further details, please apply via this site, or contact specialist recruiter, Mark Grove.
Contact Centre Advisors x 4 in Plymouth employer: BRC
Contact Detail:
BRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisors x 4 in Plymouth
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in working with them.
✨Tip Number 2
Practice common interview questions, especially those related to customer service scenarios. We all know that being prepared can make a huge difference in how confidently you present yourself.
✨Tip Number 3
Dress appropriately for the interview. Even if it’s a contact centre role, looking smart shows that you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in the position.
We think you need these skills to ace Contact Centre Advisors x 4 in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in contact centres. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your past experiences have prepared you for this position. Keep it friendly and professional!
Showcase Your Communication Skills: Since you'll be dealing with customers, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BRC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Contact Centre Advisor, especially around re-booking appointments and handling customer complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position is all about assisting customers, be ready to share specific examples from your past experiences. Think of situations where you successfully resolved complaints or improved customer satisfaction. This will highlight your ability to handle the demands of a busy contact centre.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would deal with an angry customer or how you prioritise tasks. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.