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- Tasks: Lead a high-performing team to deliver top-notch property repairs in London.
- Company: Dynamic social housing organisation focused on community impact.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Join a forward-thinking team with excellent growth opportunities.
- Why this job: Make a real difference in people's lives while managing a £4m budget.
- Qualifications: Proven leadership experience and strong relationship-building skills required.
The predicted salary is between 55000 - 65000 £ per year.
Are you an experienced Repairs Manager, seeking your next career move within the Social Housing Sector? Based in London, my client has an immediate opportunity for a Repairs Senior Operations Manager to join their Property Services Team on a permanent basis. The successful applicant will be responsible for the delivery of high-quality property Response Repairs Service and department complaint handling across housing stock with a budget portfolio of circa £4m.
Responsibilities:
- Work with the Finance Team and Directors on the forecasting and reconciliation of the budgets/trading accounts of the responsive repairs work stream, as well as departmental complaint handling.
- Effectively lead the delivery of the responsive repairs specifically within London, ensuring operational performance criteria are met and exceeded.
- Lead and develop a high performing team in a customer focused culture – delivering the company vision and targets for customer satisfaction including TSM’s and operational KPI’s.
- Analyse reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction.
- Ensure compliance with all current safety and property legislation, regulatory requirements, policies, best practice and relevant guidance and training.
- Ensure the effective performance management of Partners, consultants and contractors, undertaking work in connection with our repair’s programmes.
- Ensure Environmental Health Notices are dealt with promptly and effectively, including liaison with our partners at Local Authorities.
- Producing detailed and informative performance reports for SLT committees and key stakeholders.
Requirements:
- Demonstrable experience of working in a similar leadership capacity.
- Ability to build strong relationships across all areas and levels.
- Inspiring, developing and mentoring diverse teams.
- Demonstrate considerable commercial/Operational experience when dealing with 3rd party contractor delivery in a property service arena.
- Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing 5 or equivalent).
- Demonstrable significant management level experience with budgetary responsibilities and management.
To apply, please attach a copy of your CV.
Senior Repairs Manager in London employer: BRC
Contact Detail:
BRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Repairs Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Senior Repairs Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer satisfaction and operational performance, so you can showcase how your experience aligns with their goals during the chat.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to budget management and team leadership. We recommend doing mock interviews with friends or mentors to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Repairs Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Repairs Manager role. Highlight your experience in managing budgets and leading teams, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your ability to deliver high-quality services and improve customer satisfaction. This will help us see the impact you've made in previous roles.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. A bit of warmth and authenticity can make your application stand out. We’re looking for someone who can lead a team with a customer-focused culture!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details. We can’t wait to hear from you!
How to prepare for a job interview at BRC
✨Know Your Numbers
Since the role involves managing a budget portfolio of around £4m, make sure you brush up on your financial acumen. Be prepared to discuss how you've successfully forecasted and reconciled budgets in previous roles. This will show that you understand the financial side of property management.
✨Showcase Your Leadership Skills
This position requires leading a high-performing team, so come ready with examples of how you've inspired and developed teams in the past. Think about specific challenges you've faced and how you overcame them while maintaining a customer-focused culture.
✨Understand Compliance and Legislation
Familiarise yourself with current safety and property legislation relevant to the social housing sector. Be ready to discuss how you've ensured compliance in your previous roles, as this is crucial for the position. It’ll demonstrate your commitment to best practices and regulatory requirements.
✨Prepare for Customer Feedback Scenarios
As the role involves handling complaints and analysing customer feedback, think of examples where you've successfully resolved complex issues. Prepare to discuss your approach to ensuring customer satisfaction and how you’ve used feedback to improve services.