Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents with tenancy issues and manage rent arrears effectively.
- Company: Join a supportive housing organisation focused on community welfare.
- Benefits: Flexible workload, training opportunities, and a collaborative team environment.
- Other info: Ongoing application review until the position is filled.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in social housing and strong communication skills required.
BRC are working closely with a housing organisation seeking an Income Officer to join their Housing Services team.
This role involves supporting residents to sustain their tenancies through effective income collection, arrears prevention and tenancy support, whilst delivering a customer-focused and proactive housing management service.
Duties:
- Monitor customer accounts and proactively manage rent arrears.
- Communicate with residents regarding rent, service charges and other housing-related debts.
- Negotiate affordable repayment plans and support sustainable payment arrangements.
- Provide advice and signpost customers to relevant support agencies and welfare services.
- Work collaboratively with internal teams and external agencies to resolve income-related issues.
- Attend partnership meetings, court hearings and manage legal action processes where required.
- Prepare court documentation and support eviction processes as a last resort.
- Maintain accurate records and update housing management systems.
- Analyse trends and contribute to service improvements and KPI performance.
- Ensure compliance with relevant housing legislation, policies and procedures.
Requirements:
- Experience working within a social housing or income management environment.
- Knowledge of housing legislation and welfare benefits relating to social housing.
- Experience representing organisations at court and understanding legal procedures.
- Strong communication, negotiation and relationship-building skills.
- Ability to work independently and manage a varied workload effectively.
- Excellent IT skills including Microsoft Office packages.
- High level of accuracy and attention to detail.
- Full UK Driving Licence and ability to travel independently.
- Experience working with housing management systems is desirable.
Benefits:
- Opportunity to work within a supportive and collaborative team.
- Training and development opportunities.
- Flexible and varied workload.
- Inclusive and values-driven working environment.
To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Income Officer employer: BRC
Contact Detail:
BRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and welfare benefits. We recommend practising common interview questions related to income management and tenancy support, so you can showcase your expertise confidently.
✨Tip Number 3
Don’t forget to highlight your communication and negotiation skills during interviews. These are key for an Income Officer role, so share examples of how you've successfully managed tenant relationships or resolved disputes in the past.
✨Tip Number 4
Apply through our website for the best chance at landing that Income Officer position! We’re always looking for passionate individuals to join our team, and applying directly shows your enthusiasm for the role.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Officer role. Highlight your experience in social housing and income management, and don’t forget to mention any relevant skills that match the job description.
Showcase Your Communication Skills: Since this role involves a lot of communication with residents, be sure to showcase your strong communication and negotiation skills in your application. Use examples that demonstrate how you've effectively managed relationships in the past.
Be Detail-Oriented: Attention to detail is key for this position. When writing your application, ensure there are no typos or errors. This shows us you can maintain accurate records and take pride in your work.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it as we review candidates.
How to prepare for a job interview at BRC
✨Know Your Stuff
Make sure you brush up on housing legislation and welfare benefits related to social housing. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges faced by residents.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with residents, practice how you would explain complex issues in simple terms. Think about examples where you've successfully negotiated or built relationships, as these will be key points to highlight during your interview.
✨Prepare for Real-Life Scenarios
Expect to be asked about how you would handle specific situations, like managing rent arrears or preparing court documentation. Have a few examples ready that demonstrate your problem-solving skills and ability to work under pressure.
✨Be Ready to Discuss Teamwork
This role requires collaboration with internal teams and external agencies. Be prepared to talk about your experience working in a team setting, how you contribute to group goals, and any successful partnerships you've been part of.