Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Income Management Team in recovering debts and managing customer repayment plans.
- Company: Join a reputable housing organisation making a difference in the community.
- Benefits: Competitive salary, full-time hours, and valuable experience in debt management.
- Why this job: Make a real impact by helping customers manage their finances and improve their lives.
- Qualifications: A-Level education or equivalent, with experience in debt recovery preferred.
- Other info: Dynamic role with opportunities for personal growth and development.
BRC are working closely with a housing organisation to recruit an Income Assistant to join them on a 4 month fixed term basis. This role involves supporting the Income Management Team with the recovery of former tenant arrears, sundry debts and chargeable repairs. You will proactively engage with customers, agree realistic repayment plans and ensure all recovery activity is compliant with relevant regulations and policies.
Duties:
- Manage the collection of former tenant arrears and outstanding debts
- Collect sundry debts including charges and fees
- Set up and monitor repayment plans, taking action where payments are missed
- Provide advice and signpost customers to appropriate debt support services
- Work closely with internal teams to ensure a joined-up approach to debt management
- Maintain accurate records in line with GDPR and organisational requirements
- Support complaint investigations and provide relevant case information
- Contribute to continuous service improvement
Requirements:
- Educated to A-Level standard or equivalent
- Experience in debt recovery or income collection
- Strong communication skills with the ability to manage sensitive conversations
- Ability to manage complex cases and prioritise workload effectively
- Experience using systems to process and maintain accurate data
- Customer-focused with a proactive and resilient approach
To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Income Assistant (Rents and Service Charges) employer: BRC
Contact Detail:
BRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Assistant (Rents and Service Charges)
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in income management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt recovery and customer engagement. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience in managing sensitive conversations and complex cases. Real-life examples will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Income Assistant (Rents and Service Charges)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Assistant role. Highlight your experience in debt recovery and income collection, and don’t forget to showcase those strong communication skills we’re looking for!
Showcase Relevant Experience: When writing your application, focus on your previous roles that involved managing debts or working with customers. We want to see how you’ve successfully handled sensitive conversations and complex cases.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experience. Remember, we love a well-organised application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at BRC
✨Know Your Stuff
Make sure you understand the role of an Income Assistant inside out. Familiarise yourself with debt recovery processes, repayment plans, and relevant regulations. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Practice Sensitive Conversations
Since this role involves managing sensitive conversations with customers, practice how you would approach these discussions. Role-play with a friend or family member to get comfortable with handling difficult topics while remaining empathetic and professional.
✨Showcase Your Data Skills
Be prepared to discuss your experience with data management systems. Highlight any specific tools you've used to maintain accurate records and how you've ensured compliance with GDPR. This will demonstrate your attention to detail and organisational skills.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the organisation's approach to debt management. This shows that you're proactive and genuinely interested in how you can contribute to their goals.
