At a Glance
- Tasks: Lead a dynamic housing team and ensure top-notch service delivery.
- Company: Established housing organisation with a focus on community impact.
- Benefits: Competitive hourly rate, full-time hours, and potential for career growth.
- Other info: Opportunity to work in a supportive environment with ongoing training.
- Why this job: Make a difference in people's lives while developing your leadership skills.
- Qualifications: Experience in social housing and strong leadership abilities required.
BRC are working exclusively with a well-established housing organisation to recruit an experienced Housing Team Manager on a temporary basis.
This is a great opportunity for an experienced housing professional with strong leadership skills and a background in social housing to lead a team delivering a high-quality housing management service.
Key Responsibilities
- Lead and manage the day-to-day operations of the Housing Team, providing guidance, support and effective leadership.
- Oversee tenancy management, ensuring compliance with tenancy agreements and relevant legislation.
- Manage anti-social behaviour cases, tenancy breaches and enforcement action, including court attendance where required.
- Oversee income management, rent arrears, former tenant arrears and debt recovery.
- Support allocations and lettings, including void management and minimising rental loss.
- Build positive relationships with residents, leaseholders and external partner organisations.
- Monitor service performance, customer satisfaction and KPIs, identifying opportunities for continuous improvement.
- Ensure compliance with regulatory requirements, safeguarding procedures and data protection.
Requirements
- Experience working within social housing or a similar regulated environment.
- Strong knowledge of housing law, tenancy management and neighbourhood management.
- Previous experience leading, supervising or managing teams within a customer-focused service.
- Proven ability to improve customer satisfaction and service delivery.
- Experience managing ASB, rent arrears and tenancy enforcement.
- Excellent communication, leadership and stakeholder management skills.
- Strong understanding of performance management, KPIs and regulatory compliance.
- CIH Level 4 qualification or willingness to work towards this.
To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
At BRC Recruitment, we try to respond to all applications; however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.
Housing Team Manager employer: BRC
Join a leading local authority in Bristol as an HR Consultant, where you will thrive in a supportive and collaborative work culture that values employee development and well-being. With hybrid working options and a focus on continuous improvement, this role offers the chance to make a meaningful impact while enjoying a competitive salary and opportunities for professional growth. Experience a workplace that champions diversity, inclusion, and positive change, making it an excellent choice for HR professionals seeking rewarding employment.
