At a Glance
- Tasks: Manage customer relationships and ensure high-quality living environments in North Cornwall.
- Company: Join a key client in the social housing sector with a focus on community development.
- Benefits: Competitive pay, flexible hours, and the chance to make a real difference in people's lives.
- Other info: Fast-paced environment with opportunities for personal growth and community impact.
- Why this job: Be the frontline hero for tenants and help build strong, vibrant communities.
- Qualifications: Experience in social housing and strong interpersonal skills are essential.
The predicted salary is between 20.75 - 20.75 £ per hour.
We are currently recruiting for a proactive and experienced Housing Officer to join one of our key clients in Cornwall, covering across the North Cornwall area. The Housing Officer will be the primary relationship manager for customers. They will deliver front line customer service, respond to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. They will work closely with internal teams and external partners to maintain safe, welcoming environments and foster strong community ties.
- Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
- Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.
- Manage cases of tenancy breaches, including the safeguarding of customers.
- Oversee estate standards and service contracts to ensure value for money and a high-quality living environment.
- Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch.
Working Pattern: Monday to Friday. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.
To be considered for this Housing Officer role, you should have:
- Experience in social housing with experience of tenancy, estate and housing management.
- Strong interpersonal skills.
- Excellent organisational skills to manage competing priorities in a fast-paced environment.
- An excellent customer focus, with an ability and drive to improve customer satisfaction.
- Hold a full UK driving licence and access to a suitable vehicle.
For further information about this Housing Officer role, please contact specialist Social Housing recruiter, Mark Grove.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer - North Cornwall
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Housing Officer - North Cornwall
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at BRC
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from BRC.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show BRC that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
