At a Glance
- Tasks: Ensure properties are safe and compliant while supporting residents in their tenancies.
- Company: Join a compassionate team dedicated to providing quality housing services.
- Benefits: Competitive salary, flexible hours, and potential for permanent position.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by creating positive living environments.
- Qualifications: Experience in housing management and strong communication skills required.
Salary: £26,320 per annum (£31,155.54 per annum with 1x sleep in per week)
Hours: 37.5hrs per week Mon-Fri 9-5 (Optional sleep-in shift per week)
Contract: Temp to Perm
Location: Bristol
About the Role:
We are looking for a proactive, organised, and compassionate Housing & Compliance Officer to join our team. You will play a key role in ensuring our properties are safe, compliant, well-managed, and provide a positive living environment for residents.
Working closely with housing, maintenance, and care teams, you will deliver a high-quality housing management service, supporting tenants to sustain their tenancies while ensuring compliance with housing standards, health and safety requirements, and organisational policies.
Key Responsibilities:
- Manage and maintain a portfolio of properties, ensuring homes are safe, suitable, and compliant with relevant legislation and health & safety standards.
- Carry out regular property inspections, including weekly checks, health and safety checks, and compliance monitoring.
- Support effective move-in and move-out processes, including sign-ups, occupancy agreements, property checks, and tenancy closures.
- Deliver a customer-focused housing management service, building positive relationships with residents and promoting engagement.
- Work alongside the Care Team to support tenancy sustainment, identifying barriers and ensuring appropriate support is in place.
- Manage tenancy-related issues including safeguarding concerns, anti-social behaviour, tenancy breaches, and resident queries.
- Monitor and manage rent and service charge accounts, taking appropriate action to reduce arrears and support residents to maintain payments.
- Develop and agree payment plans, undertake early intervention, and support enforcement processes where required.
- Assist residents with housing options, including mutual exchanges, private rented accommodation, and local authority housing pathways.
- Investigate and respond to reports of nuisance and anti-social behaviour, taking appropriate action to prevent escalation.
- Liaise with maintenance teams and contractors to ensure repairs, hazards, cleaning, and environmental issues are resolved promptly.
- Support the implementation and review of housing policies and procedures, including allocations, transfers, arrears, and ASB processes.
- Maintain accurate records, reports, and documentation in line with GDPR and organisational requirements.
About You:
You will be a resilient and compassionate housing professional with the ability to manage competing priorities in a busy environment. You will have excellent communication skills and be confident working with vulnerable residents, partner agencies, and internal teams.
You will be:
- Organised, detail-focused, and able to manage your own workload effectively.
- Confident dealing with challenging situations while maintaining professionalism and empathy.
- Proactive, solution-focused, and committed to improving residents’ outcomes.
- Able to build positive relationships with residents and support them to achieve independence.
Essential Skills & Experience:
- Previous experience within housing management, tenancy sustainment, supported housing, or a similar role.
- Understanding of tenancy agreements, landlord responsibilities, and housing legislation.
- Experience managing rent arrears, tenancy issues, ASB, and safeguarding concerns.
- Knowledge of welfare benefits, including Housing Benefit and related support.
- Experience working with vulnerable adults and multi-agency partners.
- Strong administrative skills with excellent attention to detail.
- Good IT skills and experience maintaining accurate records.
- Full UK driving licence.
Desirable Experience:
- Experience working within supported housing or accommodation-based services.
- Knowledge of property compliance, inspections, and health & safety procedures.
- Experience working alongside social care, support teams, or statutory services.
For more info, please contact Nathan Jackson on (phone number removed) or apply now.
Housing & Compliance Officer employer: BRC
Join our dedicated team in Bristol as a Housing & Compliance Officer, where you will contribute to creating safe and supportive living environments for residents. We pride ourselves on fostering a compassionate work culture that values employee growth, offering opportunities for professional development and a collaborative atmosphere. With competitive salaries and the option for additional shifts, we ensure our staff feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Compliance Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at BRC.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from BRC!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like BRC, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at BRC or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing & Compliance Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to BRC:Before hitting send, make sure to tailor your application specifically to BRC! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at BRC
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
