Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver high-quality housing management services and ensure excellent customer satisfaction.
- Company: Leading housing provider with a commitment to community engagement.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Other info: Dynamic role with opportunities for career growth and community impact.
- Why this job: Make a real difference in people's lives through effective housing management.
- Qualifications: Experience in housing management and strong communication skills required.
BRC are working closely with a leading housing provider seeking a Housing Services Manager to join their Housing and Services team. This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement.
Duties:
- Manage tenancy and estate services across a mixed tenure housing portfolio.
- Lead on tenancy sustainment, resident engagement and customer satisfaction initiatives.
- Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits.
- Manage anti-social behaviour, safeguarding concerns and tenancy breaches.
- Support residents with welfare, financial inclusion and tenancy support services.
- Work collaboratively with local authorities, support agencies and internal departments.
- Oversee void management processes and minimise property turnaround times.
- Monitor income performance and support arrears prevention and recovery.
- Ensure compliance with housing legislation, consumer standards and health & safety requirements.
- Manage contractors and monitor communal maintenance and building safety standards.
- Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements.
- Produce operational reports, KPI data and performance updates.
- Support budget management and service improvement initiatives.
Requirements:
- Previous experience in operational housing management within social housing or local authority settings.
- Strong knowledge of housing legislation, tenancy management and regulatory standards.
- Experience managing anti-social behaviour and safeguarding cases.
- Knowledge of income management and tenancy sustainment practices.
- Understanding of health & safety and building compliance requirements.
- Excellent communication, organisational and stakeholder management skills.
- Ability to manage complex cases and work effectively under pressure.
- Strong IT skills including Microsoft Office and housing management systems.
- CIH qualification or willingness to work towards one is desirable.
- Willingness to work flexibly, including occasional evenings and weekends.
For more information, please contact specialist Social housing recruiter, Mark Grove on (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Housing Officer in Havant employer: BRC
Contact Detail:
BRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Havant
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission, especially around tenancy sustainment and community engagement. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing anti-social behaviour and compliance issues. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Get your CV in there and let’s get you that Housing Officer role!
We think you need these skills to ace Housing Officer in Havant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Officer role. Highlight your experience in operational housing management and any relevant qualifications. We want to see how your skills match what we're looking for!
Showcase Your Skills: Don’t just list your previous jobs; showcase your skills! Talk about your experience with tenancy sustainment, managing anti-social behaviour, and working with local authorities. We love seeing real examples of your achievements.
Keep It Professional: While we appreciate a friendly tone, keep your application professional. Use clear language and avoid jargon. Remember, we’re looking for someone who can communicate effectively with residents and stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at BRC
✨Know Your Housing Legislation
Make sure you brush up on your knowledge of housing legislation and tenancy management. Being able to discuss relevant laws and regulations confidently will show that you're well-prepared and serious about the role.
✨Showcase Your Customer Service Skills
Since this role involves delivering high-quality customer service, think of specific examples from your past experiences where you've excelled in this area. Be ready to share how you handled difficult situations or improved resident satisfaction.
✨Prepare for Scenario Questions
Expect questions about managing anti-social behaviour or complex cases. Prepare by thinking through potential scenarios and how you would handle them. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Highlight Your Teamwork Experience
Collaboration is key in this role, so be prepared to discuss your experience working with local authorities and support agencies. Share examples of successful partnerships and how they benefited the community or residents.