Resales Executive in Eastleigh

BRC are working closely with a housing association who are looking for two Resales Executives to join their team in Eastleigh, with one permanent opportunity and one 6-month fixed-term contract available.

This role involves managing the resale of shared ownership properties from start to finish, acting as the main point of contact for homeowners and prospective buyers. You will provide advice and guidance throughout the resale process, assess applications, coordinate with solicitors and external partners, and ensure all transactions are handled efficiently and in line with relevant policies and procedures.

Duties:

• Manage the resale of shared ownership properties from initial enquiry through to completion, acting as the main point of contact for customers.
• Advise, support and assist homeowners and prospective buyers throughout the resale process.
• Assess buyer applications, ensuring applicants meet the relevant eligibility criteria and complete the necessary financial assessments, including anti-money laundering checks.
• Liaise with solicitors, local authorities, HomeBuy Agents and other external partners to facilitate property sales.
• Arrange and carry out property viewings and completions where required, ensuring all documentation is accurate and complete.
• Maintain contact with prospective buyers interested in home ownership schemes and update internal systems accordingly.
• Work alongside the Sales and Marketing team to promote shared ownership and other home ownership schemes.
• Assist with the preparation and updating of procedures, ensuring compliance with relevant policies and legislation.
• Compile statistics and prepare regular reports on scheme progress for management and external partners.
• Support the production of marketing materials, including brochures, website content and promotional information.
• Attend events, open days and launches where required, including occasional evening and weekend events.
• Maintain accurate processing and reporting systems, ensuring enquiries are directed to the appropriate teams.
• Provide clear information to buyers regarding their rights and responsibilities throughout the process.
• Provide cover and support to colleagues within the wider team when required.

Requirements:

• Experience working in a busy sales environment, ideally within residential property sales.
• Good knowledge of the property sales process, conveyancing and the residential property market.
• Knowledge of shared ownership or other home ownership schemes.
• Understanding of mortgages and the financial assessment process.
• Excellent customer service skills, with the ability to communicate empathetically when dealing with sensitive or challenging situations.
• Strong organisational skills, with the ability to manage competing priorities and work independently.
• Excellent written and verbal communication skills, including the ability to prepare reports and professional documentation.
• Good working knowledge of Microsoft Word and Excel, with the ability to interpret numerical data and calculate percentages.
• The ability to build and maintain strong relationships with internal and external stakeholders.
• A flexible and proactive approach, with the ability to adapt to changing priorities.
• A full driving licence and access to transport, or the ability to travel efficiently to locations not easily accessible by public transport.

Benefits:

• Opportunity to join an established housing association.
• Choice of permanent or 6-month fixed-term contract.
• Experience within the shared ownership and residential property sector.
• Opportunity to develop your knowledge of property sales, conveyancing and home ownership schemes.

To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.