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- Tasks: Be the friendly face of customer service, helping with enquiries across various channels.
- Company: Join a supportive housing association team in Bristol.
- Benefits: Earn £20 an hour, enjoy training, and work in an inclusive environment.
- Other info: Great opportunity for personal growth in a dynamic team.
- Why this job: Make a real difference by helping customers with their housing needs.
- Qualifications: Experience in customer service and strong communication skills are essential.
BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis. This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions.
Duties:
- Deliver professional and customer-focused service in line with organisational values and objectives.
- Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts.
- Diagnose and raise repair requests, ensuring correct priorities and instructions are issued.
- Liaise with colleagues and contractors to resolve customer queries effectively.
- Handle difficult or sensitive situations calmly and professionally.
- Escalate safeguarding concerns and complex issues where appropriate.
- Maintain accurate records and update systems with customer information and service requests.
- Support performance targets including call quality and customer satisfaction measures.
- Handle confidential and sensitive information in line with GDPR requirements.
Requirements:
- Previous experience working in a customer-focused environment.
- Strong communication and administrative skills.
- Experience dealing with customers in challenging or stressful situations.
- Ability to manage multiple tasks and prioritise workload effectively.
- Good IT skills including Microsoft Office packages.
- Ability to remain calm under pressure and provide effective problem solving.
- Knowledge of GDPR and handling sensitive information.
- Experience within social housing or repairs services is desirable.
Benefits:
- Opportunity to work within a supportive and collaborative team.
- Training and development opportunities.
- Varied and rewarding workload.
- Inclusive working environment.
To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Customer Service Officer employer: BRC
Contact Detail:
BRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers across various channels, role-play different scenarios with friends or family. This will help you stay calm and professional in real situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can deliver that professional and customer-focused service we value!
Showcase Your Communication Skills: Since this role involves various communication channels, let us know about your strong communication skills. Share examples of how you've handled customer enquiries or resolved issues in the past.
Demonstrate Problem-Solving Abilities: We love candidates who can stay calm under pressure! Include instances where you've successfully managed challenging situations or provided effective solutions to customer problems.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your CV and get you in the running for this exciting opportunity.
How to prepare for a job interview at BRC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Officer. Familiarise yourself with common customer service scenarios, especially in housing associations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves various communication channels, be prepared to demonstrate your communication skills. Think of examples where you've successfully handled customer queries or resolved issues. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Stay Calm Under Pressure
The job requires handling difficult situations, so be ready to discuss how you've managed stress in the past. Share specific examples where you remained calm and professional while resolving a challenging customer issue. This will highlight your problem-solving abilities and resilience.
✨Understand GDPR Basics
As you'll be dealing with sensitive information, brush up on your knowledge of GDPR. Be prepared to discuss how you would handle confidential data and ensure compliance. This shows that you take privacy seriously and are aware of the responsibilities that come with the role.