At a Glance
- Tasks: Be the first point of contact, handling customer queries with speed and professionalism.
- Company: Join a well-established housing association with a focus on high performance.
- Benefits: Competitive pay, hybrid working, and a supportive team environment.
- Other info: Flexible hours with opportunities for growth in a dynamic team.
- Why this job: Make a real difference by delivering top-tier support to customers.
- Qualifications: GCSE grade C or higher, 2 years in customer service, and strong communication skills.
The predicted salary is between 27556 - 29006 £ per year.
Location: Monmouthshire
Duration: Temporary contract till 24th December 2025
Hours: 29.6 per week (Mon, Wed, Thurs, Fri) - hybrid working
Rate: £27,556-£29,006.31 / hourly rate options
BRC are working closely with a well-established housing association who are looking for a Customer Services Advisor who is available immediately and is passionate about delivering top-tier support within a high performing team.
Duties:
- You will be the first point of contact handling enquiries via phone, email, and live chat with speed, care and professionalism.
- You will respond to queries in an effective and timely manner.
- Support the Customer Services Manager in promoting high performance culture with a strong emphasis on continuous service improvement.
- You will be responsible for accurately logging and processing customer requests related to repairs, anti-social behaviour, neighbour disputes always ensuring all actions follow established procedures.
- You will closely collaborate with the Income Recovery team to help reduce rental income loss by encouraging a culture of timely payments.
Requirements:
- Good level of literacy and numeracy, educated to GCSE grade C or higher.
- The ability to use Microsoft Office packages and able to pick up new systems quickly.
- At least 2 years’ experience of working in a customer facing role.
- Good verbal and written communication.
- Be able to maintain a professional and calm manner under pressure.
- Be able to work as part of a team.
- Be available immediately.
- Be able to commute to the office at least 1-2 days a week.
How to apply:
If this sounds like the right role for you please submit your CV explaining why you’re interested in this role and how your skills match what we’re looking for.
If you have any questions please call Emma Keir.
Customer Service Advisor employer: BRC
Join a dynamic Property Services Team in Hampshire, where your skills as a Plasterer will be valued and rewarded. Our company fosters a supportive work culture that prioritises customer satisfaction and employee growth, offering ongoing training and development opportunities. Enjoy the benefits of a permanent role with a focus on quality workmanship and a commitment to health and safety, all while working in a collaborative environment that encourages open communication and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries via phone, email, and live chat, make sure you can express yourself clearly and professionally. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've handled customer issues effectively. This will help you stand out during interviews and demonstrate your ability to thrive in a high-performing team.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows you're serious about joining us and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Craft a Compelling CV:Make sure your CV stands out by tailoring it to highlight your customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Show Your Passion:In your cover letter, let us know why you’re excited about this Customer Services Advisor position. We love candidates who are genuinely passionate about delivering top-tier support and improving service quality.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BRC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Advisor role. Familiarise yourself with the key responsibilities, such as handling enquiries and logging customer requests. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples of how you've effectively communicated in previous customer-facing roles. Think about times when you resolved issues or improved customer satisfaction through your communication style.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Practice responses to common situations, like dealing with an upset customer or managing multiple enquiries at once. This will show that you can think on your feet and maintain professionalism under pressure.
✨Highlight Teamwork Experience
As collaboration is key in this role, be ready to discuss your experience working in teams. Share examples of how you've contributed to a positive team culture or supported colleagues in achieving shared goals. This will demonstrate that you're a team player who aligns with their high-performance culture.
