At a Glance
- Tasks: Support customer safety programmes and manage data for Fire, Asbestos, Lifting, and Water Safety.
- Company: Join a leading housing organisation committed to customer safety.
- Benefits: 28 days leave, flexible working, generous pension, and personal development opportunities.
- Other info: Dynamic role with opportunities for career progression and training.
- Why this job: Make a real difference in customer safety while developing your skills.
- Qualifications: Strong admin skills, IT proficiency, and excellent communication abilities.
BRC are working closely with a leading housing organisation to recruit a Customer Safety Administrator to join their Homecare team in Bracknell.
This role provides full and effective administrative support across key areas of Fire Safety, Asbestos, Lifting and Water Safety, while supporting the delivery of customer safety programmes and ensuring accurate reporting and data management.
Duties:
- Coordinate access appointments for Customer Safety programmes and risk assessments.
- Manage and prioritise customer and colleague enquiries via email, telephone and internal systems.
- Review digital workstreams, identifying and escalating priorities.
- Support annual programmes of work and recommendations from risk assessments.
- Allocate work, raise jobs and purchase orders, and liaise with internal and external customers.
- Produce regular assurance reports and support KPI reporting.
- Collect, input and maintain accurate data across management systems.
- Work collaboratively with internal teams and stakeholders to ensure information is completed accurately and on time.
- Support mandatory and best-practice compliance across the housing sector.
- Promote the importance of Customer and Building Safety across the organisation.
- Carry out any other duties commensurate with the role.
Requirements:
- Strong administrative background with excellent organisational skills.
- Excellent IT skills and practical experience using Microsoft applications.
- Strong communication and interpersonal skills.
- Proactive, enthusiastic and self-motivated approach.
- Ability to work independently and as part of a team.
- Comfortable working under pressure and prioritising a busy workload.
- Excellent troubleshooting and problem-solving skills.
- Ability to work effectively in a rapidly changing environment.
- Experience within the housing sector would be advantageous.
- Understanding of Landlord Health & Safety requirements would be desirable.
Benefits:
- 28 days annual leave plus 8 bank holidays.
- Opportunity to buy or sell up to 5 days annual leave.
- Agile working opportunities.
- Generous pension contribution scheme.
- Employee discount scheme with over 3,000 retailers.
- Life Assurance.
- Employee Assistance Programme.
- Enhanced maternity, paternity, shared parental and adoption leave.
- Free eye tests and contribution towards glasses where applicable.
- Personal development, training and career progression opportunities.
- Study loans and additional study leave for eligible qualifications.
To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Customer Safety Administrator employer: BRC
Join a leading local authority in Bristol as an HR Consultant, where you will thrive in a supportive and collaborative work culture that values employee development and well-being. With hybrid working options and a focus on continuous improvement, this role offers the chance to make a meaningful impact while enjoying a competitive salary and opportunities for professional growth. Experience a workplace that champions diversity, inclusion, and positive change, making it an excellent choice for HR professionals seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Safety Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BRC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BRC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Safety Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BRC:Your cover letter is your chance to shine! Tell us why you want to work at BRC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BRC!
How to prepare for a job interview at BRC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
