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- Tasks: Manage housing services and ensure excellent customer satisfaction in a vibrant community.
- Company: Leading housing provider committed to quality and community engagement.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a dynamic team and enjoy a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in housing management and strong communication skills are essential.
BRC are working closely with a leading housing provider seeking a Housing Services Manager to join their Housing and Resident Services team.
This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement.
Duties:
- Manage tenancy and estate services across a mixed tenure housing portfolio.
- Lead on tenancy sustainment, resident engagement and customer satisfaction initiatives.
- Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits.
- Manage anti-social behaviour, safeguarding concerns and tenancy breaches.
- Support residents with welfare, financial inclusion and tenancy support services.
- Work collaboratively with local authorities, support agencies and internal departments.
- Oversee void management processes and minimise property turnaround times.
- Monitor income performance and support arrears prevention and recovery.
- Ensure compliance with housing legislation, consumer standards and health & safety requirements.
- Manage contractors and monitor communal maintenance and building safety standards.
- Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements.
- Produce operational reports, KPI data and performance updates.
- Support budget management and service improvement initiatives.
Requirements:
- Previous experience in operational housing management within social housing or local authority settings.
- Strong knowledge of housing legislation, tenancy management and regulatory standards.
- Experience managing anti-social behaviour and safeguarding cases.
- Knowledge of income management and tenancy sustainment practices.
- Understanding of health & safety and building compliance requirements.
- Excellent communication, organisational and stakeholder management skills.
- Ability to manage complex cases and work effectively under pressure.
- Strong IT skills including Microsoft Office and housing management systems.
- CIH qualification or willingness to work towards one is desirable.
- Willingness to work flexibly, including occasional evenings and weekends.
To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Housing Services Manager in Bristol employer: BRC
Contact Detail:
BRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to housing management and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your skills in tenancy management and customer service during interviews. Use specific examples from your past experiences to demonstrate how you've successfully handled similar challenges. This will give them confidence in your ability to excel in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Housing Services Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Services Manager role. Highlight your experience in operational housing management and any relevant qualifications. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your duties; showcase your achievements! Use specific examples of how you've improved customer satisfaction or managed tenancy sustainment. This helps us see the impact you've made in previous roles.
Be Clear and Concise: Keep your application clear and concise. Use bullet points where possible and avoid jargon. We appreciate straightforward communication, so make it easy for us to see your qualifications and experience.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at BRC
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy management practices. Familiarise yourself with the specific challenges faced in social housing and local authority settings, as this will show your potential employer that you're not just knowledgeable but also genuinely interested in the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in operational housing management. Think of specific examples where you've successfully managed anti-social behaviour or improved customer satisfaction. This will help you demonstrate your capability and how you can add value to their team.
✨Engage with the Community
Since community engagement is a key part of the role, be ready to talk about any initiatives you've led or participated in. Highlight how you've worked collaboratively with local authorities or support agencies to enhance resident services. This shows you understand the importance of community in housing management.
✨Ask Smart Questions
Prepare thoughtful questions about the company's approach to tenancy sustainment and how they measure success in their housing services. This not only shows your interest in the role but also gives you insight into whether the company aligns with your values and work style.