Tenancy Sustainment Worker

_{20th April, 2026}

Tenancy Sustainment Worker

Salary: PAYE £15.34
Hours: 37.5 hours per week
Contract type: 3 months+
Location: Exeter
Working Pattern: Monday – Friday, between 8:00am – 9:00pm

About the Role
We are looking for a dedicated Tenancy Sustainment Worker to support customers in maintaining their accommodation and developing the skills and confidence to successfully manage their homes.
You will play a key role in ensuring customers have access to appropriate services, safe and suitable housing, and ongoing support. Working closely with internal teams and external agencies, you will help individuals sustain their tenancies, maximise their income, and access the right support at the right time.
This is a rewarding opportunity to make a real difference to the lives of vulnerable people within a supported housing environment.
Key Responsibilities

• Support customers to sustain their tenancies and manage their accommodation
• Assist individuals in building independent living skills and confidence
• Work collaboratively with colleagues and external agencies
• Manage and monitor rent accounts
• Support customers to maximise income and access benefits
• Conduct risk assessments and manage challenging situations
• Maintain accurate records, reports, and case notes
• Ensure compliance with safeguarding, health and safety, and organisational policies

About You
To be successful in this role, you will have:

• Experience supporting individuals with housing-related needs
• Experience managing risk and responding to challenging behaviour
• Knowledge of safeguarding, risk management, and health & safety
• Strong organisational and time management skills
• Ability to remain calm under pressure and find practical solutions
• Good written and verbal communication skills
• Experience maintaining accurate records and reports
• A valid UK driving licence and access to a vehicle

Qualifications
Essential:

• Good level of literacy and numeracy
• Safeguarding certification
• Evidence of continuous professional development

Desirable:

• CIH qualification (or willingness to work towards)
• NVQ Level 3 (or equivalent) in a relevant field

For more info, please contact Cali Webb on 0117 923 9100 or apply now.