At a Glance
- Tasks: Support tenants and manage properties while delivering top-notch housing services.
- Company: Established Housing Association in Swansea with a strong community focus.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Join a supportive team and enjoy a dynamic work environment.
- Why this job: Make a real difference in people's lives by helping them secure and maintain their homes.
- Qualifications: Experience in housing management or customer service is a plus.
The predicted salary is between 33000 - 38000 € per year.
BRC are working closely with a well-established Housing Association in Swansea to recruit a motivated Housing Officer to support tenancy sustainment and deliver high-quality housing management services. This role involves providing frontline housing support to tenants, managing tenancies effectively, responding to housing needs, and ensuring excellent customer service across a designated patch of properties.
Duties:
- Deliver a professional housing management service to tenants and residents
- Provide advice and support to help tenants sustain their tenancies, including rent payments and benefit guidance
- Conduct estate inspections and respond to neighbourhood issues, including anti-social behaviour
- Manage tenancy enforcement, including rent arrears prevention and appropriate actions where needed
- Coordinate property viewings, sign-ups, and tenancy terminations in line with policy
- Work with internal teams, contractors, and external partners to resolve housing issues
- Maintain accurate records, case notes, and performance information
Requirements:
- Previous experience in housing management, customer service, or a related field
- Understanding of housing legislation, tenancy agreements, and rent management
- Excellent communication, negotiation, and problem-solving skills
- Ability to manage a caseload, prioritise tasks, and work independently
- IT literate with experience using housing management systems
- Full UK driving licence and access to a vehicle desirable
For more information, please call Meg Smith on 02920 231000 or 01179 239100. To apply, please submit your CV outlining your relevant experience and qualifications.
Housing Officer in Swansea employer: Brc Recruitment
Join a reputable Housing Association in Swansea, where we prioritise employee well-being and professional development. Our supportive work culture fosters collaboration and innovation, offering you the chance to make a real difference in the community while enjoying competitive salaries and comprehensive benefits. With opportunities for growth and a commitment to excellence in housing management, this is an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Swansea
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the Housing Association and understanding their values. Be ready to discuss how your experience aligns with their mission and how you can contribute to their team. Practice common interview questions to boost your confidence!
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed tenancies or resolved issues in the past. Use specific metrics or outcomes to demonstrate your impact – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Good luck!
We think you need these skills to ace Housing Officer in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Officer role. Highlight your experience in housing management and customer service, and don’t forget to mention any relevant qualifications that match the job description.
Showcase Your Skills:We want to see your excellent communication and problem-solving skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed tenancies or resolved issues.
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Use clear language, check for typos, and ensure your formatting is consistent. First impressions count!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Brc Recruitment
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy agreements before the interview. Understanding the ins and outs of these topics will show that you're serious about the role and ready to tackle any questions they throw your way.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for a tenant or customer. Be ready to discuss how you handled difficult situations and what the outcomes were.
✨Demonstrate Problem-Solving Abilities
Prepare to talk about how you've managed caseloads and prioritised tasks in previous roles. They’ll want to know how you approach challenges, so have a few scenarios in mind where you successfully resolved issues, especially related to housing management.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their approach to tenancy sustainment or how they handle neighbourhood issues. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
