At a Glance
- Tasks: Manage and resolve Stage 1 SEND complaints, ensuring fair and prompt handling.
- Company: Join a local authority committed to improving outcomes for children with SEND.
- Benefits: Competitive daily pay, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and a culture of continuous improvement.
- Why this job: Make a real difference in the lives of children and families while developing your skills.
- Qualifications: Strong knowledge of SEND legislation and excellent communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
BRC are working closely with a local authority to recruit a Complaints Officer (Inclusion Lead) to manage and resolve Stage 1 SEND complaints, ensuring concerns are handled promptly, fairly and in line with statutory guidance, local policies and best practice. This role will work collaboratively with families, schools and professionals to seek early resolution of complaints, identify learning and contribute to improved outcomes and experiences for children and young people with SEND.
This role involves leading on the management and investigation of Stage 1 SEND complaints, ensuring responses are accurate, professional and delivered within agreed timescales.
Duties:
- Manage and coordinate Stage 1 SEND complaints from acknowledgement through to resolution.
- Investigate complaints by gathering and reviewing relevant information, records and evidence.
- Communicate effectively with parents, carers, schools and professionals throughout the complaints process.
- Prepare clear, accurate and professional Stage 1 complaint responses.
- Identify key issues, themes, trends and lessons learned from complaints.
- Work collaboratively with services and partner agencies to resolve concerns at the earliest opportunity.
- Ensure complaints are investigated fairly, objectively and consistently.
- Escalate complex or high-risk cases to the Senior Inclusion Lead where appropriate.
- Maintain accurate complaint records and monitoring information.
- Contribute to service improvements through recommendations and action planning.
- Support compliance with SEND legislation, statutory guidance and local authority complaints procedures.
- Develop positive relationships with families, schools and multi-agency partners.
- Promote a culture of openness, learning and continuous improvement.
- Represent the service at meetings relating to complaint investigations where required.
Requirements:
- Strong knowledge of SEND legislation, guidance and processes.
- Experience of investigating complaints or resolving complex concerns.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to manage competing priorities and work to deadlines.
- A commitment to improving outcomes for children and young people with SEND.
- Experience within a local authority, education or SEND service is desirable.
- Knowledge of statutory complaints and dispute resolution procedures is desirable.
- Experience working with families and multi-agency partners is desirable.
For more information, please call Meg Smith on 02920 231000 or 01179 239100. To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Complaints Officer in Somerset employer: BRC Recruitment
Join a dedicated team in Bath as a Service Manager, where you will lead a supported accommodation service for autistic adults, making a meaningful impact on their lives. Our organisation fosters a supportive work culture that prioritises professional development and career progression, ensuring that both staff and clients thrive in a positive environment. With a competitive salary and the opportunity to drive continuous service improvement, this role offers a rewarding career path for passionate leaders committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Officer in Somerset
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Complaints Officer in Somerset
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at BRC Recruitment
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from BRC Recruitment.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show BRC Recruitment that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
