24th June, 2026
Refuge Service Manager – Domestic Abuse Services
LOCATION: Southampton
SALARY: £32,968
DURATION:Permanent
HOURS: Full-time (Availability to work 40 hours per week Mon-Fri with a requirement to be available for the out of hours service on a rota basis)
We are seeking a passionate and experienced leader to join our Domestic Abuse Support Services team as a Refuge Service Manager. This is an exciting opportunity to lead a dedicated team supporting survivors of domestic abuse within a refuge setting in South Hampshire.
You will play a key role in empowering survivors to rebuild their lives, ensuring they receive high-quality, person-centred support in a safe and supportive environment. Working closely with specialist case workers, you will help individuals develop the skills and confidence needed to move forward towards independent living, free from abuse.
About the Role
As a Service Manager, you will oversee the day-to-day running of a domestic abuse refuge service, ensuring safe, effective, and high-quality support delivery. You will lead, motivate, and develop a team while maintaining compliance with safeguarding, housing, and organisational standards.
You will also be responsible for ensuring services are delivered in line with best practice, supporting continuous improvement, and working collaboratively with external agencies and partners.
What We’re Looking For
- Significant experience managing domestic abuse or similar support services
- Strong understanding of safeguarding, housing legislation, and person-centred support approaches
- Proven ability to lead and develop high-performing teams
- Experience delivering impactful and outcome-focused services
- Strong communication, IT, and report-writing skills
- Commitment to equality, diversity, and inclusion
- Ability to work 40 hours per week, Monday–Friday, with participation in an out-of-hours rota
Additional Information
This role is subject to satisfactory Disclosure and Barring Service (DBS) checks, references, and Right to Work verification.
We are committed to creating safe, inclusive, and supportive services for both customers and colleagues. Our values are centred on being ethical, ambitious, passionate, agile, and commercial, and we are proud to support communities through specialist housing and support services.
About the Organisation
We are a leading housing provider managing thousands of homes across the UK, delivering affordable housing and specialist support services for people with a range of needs, including supported living, retirement housing, young people’s services, and domestic abuse refuges.
Our mission is to ensure everyone has a safe place to call home and the support they need to thrive.
For more information on this income focused role please contact Cali Webb on 0117 923 9100.
