Rents Officer in Merthyr Tydfil

_{29th April, 2026}

BRC are working closely with a social housing provider who are looking to recruit an Rents Officer to join their Housing Services / Rent Recovery Team.

This role involves supporting tenants with welfare benefits and income maximisation advice, managing rent accounts and arrears, promoting a positive payment culture, and ensuring tenants are supported to sustain their tenancies.

The successful candidate will also provide excellent customer service, undertake administrative duties, and liaise with internal teams and external agencies to resolve income-related issues.

Duties:

• Monitor tenant rent accounts on a weekly basis using a computerised rent accounting system.
• Contact tenants in arrears in line with procedures, policies, and pre-court protocol.
• Support tenants with Housing Benefit and Universal Credit claims and provide basic welfare benefits advice.
• Assist tenants with budgeting and signpost to specialist debt or support services where needed.
• Negotiate and agree affordable repayment plans to reduce arrears.
• Promote rent in advance policies for new and existing tenants.
• Liaise with Housing Benefit departments, DWP, and other agencies regarding tenant entitlements and payments.
• Process direct debits, refunds, rent increases, and monitor account credits.
• Complete Universal Credit verifications and apply for Alternative Payment Arrangements / Third Party Deductions.
• Administer arrears-related letters, notices, and court paperwork.
• Attend court hearings and represent the organisation in arrears cases where required.
• Undertake home visits and maintain accurate housing management / diary notes.
• Handle arrears and general customer service queries via telephone and email.
• Support reception cover and other administrative duties where required.
• Maintain accurate records and ensure compliance with relevant policies and legislation.

Requirements:

• Experience working directly with tenants/customers.
• Experience within a social housing, income recovery, or welfare advice environment.
• Knowledge of Housing Benefit, Universal Credit, and welfare reform.
• Strong negotiation and communication skills.
• Good numerical, literacy, and IT skills, including Word, Excel, and Outlook.
• Ability to manage a varied workload and prioritise effectively in a fast-paced environment.
• Knowledge of relevant housing legislation and arrears recovery processes.
• Experience with legal proceedings / attending court is desirable.
• Full UK driving licence / ability to travel for home visits and meetings is desirable.

Benefits:
• Competitive salary
• Training and development opportunities
• Supportive team environment
• Opportunity to make a positive impact within the community
• Pension and additional company benefits

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled.