Housing Support Worker

_{24th April, 2026}

Housing Support Worker
LOCATION: Exeter
SALARY: £13 + holiday pay (14.57) or £16.76 Umbrella
DURATION: 12 month contract
HOURS: 37.5 hours per week

About The Role:
Support people to improve their wellbeing, make links with their local communities and manage their homes.
Work alongside people to support them in meeting their potential in all areas of their lives.
Be responsible for the delivery of high-quality support in our accommodation services and/or to provide visiting support to people in their own homes.
Work in partnership with the customer and the other professional external agencies and services surrounding that customer.
Empower customers to live independently by creating an environment in which they can thrive and supporting them to develop their own skills.

Key Responsibilities:

• Manage own caseload of clients who are going through the homeless pathways or at risk of homelessness.
• Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
• Create and maintain support/action plans.
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
• Develop and maintain links with all key agencies and service providers.
• Ensure customers receive the service and benefits they are entitled to.
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
• Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team.
• Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
• Carry out Health and Safety tasks.

For more information on this income focused role please contact Cali Webb on 0117 923 9100 .