At a Glance
- Tasks: Manage housing services, ensuring excellent customer support and community engagement.
- Company: Leading housing provider focused on quality and community.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in social housing.
- Why this job: Make a real difference in people's lives through effective housing management.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 36000 - 36000 € per year.
BRC are working closely with a leading housing provider seeking a Housing Services Manager to join their Housing and Services team. This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement.
Duties:
- Manage tenancy and estate services across a mixed tenure housing portfolio.
- Lead on tenancy sustainment, resident engagement and customer satisfaction initiatives.
- Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits.
- Manage anti-social behaviour, safeguarding concerns and tenancy breaches.
- Support residents with welfare, financial inclusion and tenancy support services.
- Work collaboratively with local authorities, support agencies and internal departments.
- Oversee void management processes and minimise property turnaround times.
- Monitor income performance and support arrears prevention and recovery.
- Ensure compliance with housing legislation, consumer standards and health & safety requirements.
- Manage contractors and monitor communal maintenance and building safety standards.
- Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements.
- Produce operational reports, KPI data and performance updates.
- Support budget management and service improvement initiatives.
Requirements:
- Previous experience in operational housing management within social housing or local authority settings.
- Strong knowledge of housing legislation, tenancy management and regulatory standards.
- Experience managing anti-social behaviour and safeguarding cases.
- Knowledge of income management and tenancy sustainment practices.
- Understanding of health & safety and building compliance requirements.
- Excellent communication, organisational and stakeholder management skills.
- Ability to manage complex cases and work effectively under pressure.
- Strong IT skills including Microsoft Office and housing management systems.
- CIH qualification or willingness to work towards one is desirable.
- Willingness to work flexibly, including occasional evenings and weekends.
For more information, please contact specialist Social housing recruiter, Mark Grove on 01179 239100. To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Housing Officer employer: Brc Recruitment
Join a leading housing provider in Havant, where we prioritise employee well-being and professional growth. Our supportive work culture fosters collaboration and innovation, offering opportunities for career advancement while making a meaningful impact in the community through high-quality housing management services. Enjoy competitive benefits, a commitment to work-life balance, and the chance to contribute to initiatives that enhance tenant satisfaction and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially around tenancy sustainment and community engagement. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing anti-social behaviour and compliance issues. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Officer role. Highlight your experience in operational housing management and any relevant qualifications. We want to see how your skills match what we're looking for!
Showcase Your Skills:Don’t just list your previous jobs; showcase your skills! Talk about your knowledge of housing legislation, tenancy management, and how you've handled anti-social behaviour. We love seeing real examples of your work!
Keep It Professional:While we appreciate a friendly tone, keep your application professional. Use clear language and avoid jargon unless it’s relevant to the role. We want to understand your experience without any confusion!
Apply Through Our Website:Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just upload your CV and you’re good to go!
How to prepare for a job interview at Brc Recruitment
✨Know Your Housing Legislation
Brush up on your knowledge of housing legislation and tenancy management. Be prepared to discuss how you’ve applied this knowledge in previous roles, as it’s crucial for the Housing Officer position.
✨Showcase Your Customer Service Skills
Think of specific examples where you've delivered excellent customer service or resolved tenant issues. Highlighting your experience with resident engagement and satisfaction initiatives will set you apart.
✨Prepare for Scenario Questions
Expect questions about managing anti-social behaviour or complex cases. Prepare scenarios from your past experiences that demonstrate your problem-solving skills and ability to work under pressure.
✨Familiarise Yourself with the Company
Research the housing provider and their values. Understanding their approach to community engagement and compliance will help you align your answers with their mission during the interview.
