At a Glance
- Tasks: Handle customer complaints and support them through the complaints journey.
- Company: Join a dynamic team focused on improving social housing experiences.
- Benefits: Competitive pay, remote work, and potential for contract extension.
- Other info: Flexible working hours with opportunities for professional growth.
- Why this job: Make a real difference in people's lives by resolving housing issues.
- Qualifications: Experience in handling social housing complaints is essential.
The predicted salary is between 16.41 - 16.41 £ per hour.
Remote working
8 week contract (potential for further extension)
37.5 hours per week
£16.41 per hour plus holiday or £21.35 per hour Umbrella
As a Housing Complaints Officer you will be dealing with customer complaints as the first point of contact, acknowledging and investigating complaints, and communicating the outcome to stakeholders. You will be providing responses to complaints both verbally and in writing, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team is also responsible for ensuring that issues are identified and fed back that could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments, and other external stakeholders.
You should have experience of dealing with Social Housing Complaints for this role.
For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on 0117 923 9100.
Housing Complaints Officer employer: Brc Recruitment
BRC is an exceptional employer dedicated to making a meaningful impact in the lives of young people in the Vale of Glamorgan. With a strong focus on employee wellbeing, generous holiday allowances, and comprehensive training opportunities, we foster a supportive work culture that encourages personal and professional growth. Join us in creating a nurturing environment where you can thrive while helping others achieve their potential.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Complaints Officer
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Brc Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Brc Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Housing Complaints Officer
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Brc Recruitment.
How to prepare for a job interview at Brc Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Brc Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Brc Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
