At a Glance
- Tasks: Help customers with housing enquiries via phone, face-to-face, and online.
- Company: Join a leading housing organisation focused on excellent customer service.
- Benefits: Earn £15.27 - £19.84 an hour with full-time hours and a referral bonus.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference by supporting residents in a fast-paced environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31 - 41 £ per hour.
BRC are working closely with a leading housing organisation to recruit a Customer Contact Advisor on a temporary basis. This is an excellent opportunity for someone with strong customer service experience who enjoys helping people and resolving a wide range of housing-related enquiries in a fast-paced contact centre environment.
This role involves delivering an excellent front-line customer service by handling enquiries via telephone, face-to-face and digital channels. You will resolve a broad range of housing enquiries, provide advice and support to residents, and ensure customers receive a prompt, professional and high-quality service.
Duties:
- Act as the first point of contact for customers via telephone, face-to-face and digital channels.
- Resolve a wide range of customer enquiries, aiming to achieve first-contact resolution wherever possible.
- Diagnose and raise responsive repair requests, arrange appointments and liaise with contractors.
- Provide advice and support regarding anti-social behaviour, tenancy queries and rent accounts.
- Book appointments for surveyors, housing officers, income officers and contractors.
- Record and update customer information accurately on internal systems.
- Follow up on complex enquiries to ensure they are resolved to a high standard.
- Carry out administration tasks relating to customer enquiries and case resolution.
- Keep up to date with policies, procedures and housing services to provide accurate advice.
- Identify customer vulnerabilities and ensure services are delivered appropriately.
- Contribute ideas to improve customer service and team performance.
Requirements:
- Previous experience in a contact centre, customer service or front-line service role.
- Excellent communication and customer service skills.
- Ability to remain calm and professional in challenging situations.
- Strong administrative and organisational skills with excellent attention to detail.
- Experience using IT systems to accurately record customer information.
- Ability to work to targets and manage a busy workload.
- A proactive approach with the ability to take ownership of customer enquiries.
- Experience within social housing or a housing-related environment would be advantageous.
To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Customer Contact Advisor employer: Brc Recruitment
BRC is an exceptional employer dedicated to making a meaningful impact in the lives of young people in the Vale of Glamorgan. With a strong focus on employee wellbeing, generous holiday allowances, and comprehensive training opportunities, we foster a supportive work culture that encourages personal and professional growth. Join us in creating a nurturing environment where you can thrive while helping others achieve their potential.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisor
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Brc Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Brc Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Brc Recruitment.
How to prepare for a job interview at Brc Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Brc Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Brc Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
