At a Glance
- Tasks: Handle customer complaints, investigate cases, and communicate outcomes effectively.
- Company: Join a supportive team in social housing with a focus on customer care.
- Benefits: Competitive pay, remote work flexibility, and potential for contract extension.
- Other info: Opportunity to work in a dynamic environment with career growth potential.
- Why this job: Make a difference by helping customers navigate their complaints journey.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Mainly Remote Working, some days required in Newton Abbot.
3 months (potential for further extension).
37 hours per week.
£15.59 per hour plus holiday or £20.26 per hour Umbrella.
You will be dealing with customer complaints as the first point of contact, acknowledging and investigating complaints, and communicating the outcome to stakeholders.
You will be providing responses to complaints both verbally and in writing, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team is also responsible for ensuring that issues are identified and fed back that could affect other customers.
You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments, and other external stakeholders.
For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on 0117 923 9100.
Complaints Officer employer: Brc Recruitment
As a Complaints Officer with us, you will join a supportive and dynamic team dedicated to enhancing the customer experience in social housing. Our mainly remote working model offers flexibility, while our office in Newton Abbot provides a collaborative environment for those days when in-person interaction is needed. We prioritise employee growth through ongoing training and development opportunities, ensuring that you can thrive in your role and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Officer
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector on LinkedIn or local community groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common complaints scenarios in social housing and think about how you'd handle them. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your communication skills! Since you'll be dealing with complaints, make sure to highlight your ability to communicate effectively, both verbally and in writing. Use examples from past experiences to back this up.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace Complaints Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with customer complaints. We want to see how you’ve handled similar situations in the past, so don’t hold back on those examples!
Be Clear and Concise:When writing your responses, keep it straightforward. We appreciate clarity, especially when it comes to complex issues. Use simple language and get straight to the point to show us you can communicate effectively.
Show Your Problem-Solving Skills:As a Complaints Officer, you’ll need to demonstrate your ability to investigate and resolve issues. Share specific instances where you’ve successfully navigated challenges and come to a resolution that satisfied all parties involved.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Brc Recruitment
✨Know Your Complaints Process
Familiarise yourself with the complaints process in social housing. Understand how complaints are acknowledged, investigated, and resolved. This will help you demonstrate your knowledge and show that you're ready to handle customer issues effectively.
✨Practice Your Communication Skills
Since you'll be dealing with customers and stakeholders, practice articulating your thoughts clearly and concisely. Role-play common scenarios where you might need to explain a complaint outcome or provide support to a customer. This will boost your confidence during the interview.
✨Show Empathy and Understanding
Prepare examples of how you've handled difficult situations in the past. Highlight your ability to empathise with customers and understand their concerns. This is crucial for a Complaints Officer, as it shows you can connect with people and provide the support they need.
✨Research the Organisation
Take some time to learn about the organisation's values and mission. Knowing their approach to customer service and complaints will allow you to tailor your answers to align with their expectations, making you a more attractive candidate.
