At a Glance
- Tasks: Support tenants and manage tenancies while delivering top-notch housing services.
- Company: Established Housing Association in Cardiff with a strong community focus.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Join a supportive team and enjoy a dynamic work environment.
- Why this job: Make a real difference in people's lives by helping them secure and maintain their homes.
- Qualifications: Experience in housing management or customer service is a plus.
The predicted salary is between 33000 - 38000 € per year.
BRC are working closely with a well-established Housing Association in Cardiff to recruit a motivated Housing Officer to support tenancy sustainment and deliver high-quality housing management services. This role involves providing frontline housing support to tenants, managing tenancies effectively, responding to housing needs, and ensuring excellent customer service across a designated patch of properties.
Duties:
- Deliver a professional housing management service to tenants and residents
- Provide advice and support to help tenants sustain their tenancies, including rent payments and benefit guidance
- Conduct estate inspections and respond to neighbourhood issues, including anti-social behaviour
- Manage tenancy enforcement, including rent arrears prevention and appropriate actions where needed
- Coordinate property viewings, sign-ups, and tenancy terminations in line with policy
- Work with internal teams, contractors, and external partners to resolve housing issues
- Maintain accurate records, case notes, and performance information
Requirements:
- Previous experience in housing management, customer service, or a related field
- Understanding of housing legislation, tenancy agreements, and rent management
- Excellent communication, negotiation, and problem-solving skills
- Ability to manage a caseload, prioritise tasks, and work independently
- IT literate with experience using housing management systems
- Full UK driving licence and access to a vehicle desirable
For more information, please call Meg Smith on 02920 231000 or 01179 239100. To apply, please submit your CV outlining your relevant experience and qualifications.
Housing Officer in Cardiff employer: Brc Recruitment
Join a reputable Housing Association in Cardiff, where we prioritise employee well-being and professional development. Our supportive work culture fosters collaboration and innovation, offering you the chance to make a real difference in the community while enjoying competitive salaries and comprehensive benefits. With opportunities for growth and a commitment to excellence in housing management, this is an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially in areas like tenancy sustainment and customer service.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in housing management or customer service. This will demonstrate your ability to handle the role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Officer in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Officer role. Highlight your experience in housing management and customer service, and don’t forget to mention any relevant skills that match the job description.
Showcase Your Skills:Use specific examples to showcase your communication, negotiation, and problem-solving skills. We want to see how you’ve handled similar situations in the past, so don’t hold back!
Keep It Professional:While we love a friendly tone, make sure your application remains professional. Use clear language and check for any typos or grammatical errors before hitting send.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at Brc Recruitment
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy agreements before the interview. Understanding the ins and outs of these topics will show that you're serious about the role and ready to tackle any questions they throw your way.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with tenants, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or helped someone out – it’ll make you stand out!
✨Demonstrate Problem-Solving Abilities
Housing Officers often face tricky situations, so be ready to discuss how you've handled challenges before. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you understand the company better. You might want to ask about their approach to tenancy sustainment or how they handle neighbourhood issues.
