At a Glance
- Tasks: Manage housing services, ensuring excellent customer support and community engagement.
- Company: Leading housing provider committed to quality and community.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and community impact.
- Why this job: Make a real difference in people's lives through effective housing management.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 45000 - 45000 £ per year.
BRC are working closely with a leading housing provider seeking a Housing Services Manager to join their Housing and Resident Services team.
This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement.
Duties:
- Manage tenancy and estate services across a mixed tenure housing portfolio.
- Lead on tenancy sustainment, resident engagement and customer satisfaction initiatives.
- Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits.
- Manage anti-social behaviour, safeguarding concerns and tenancy breaches.
- Support residents with welfare, financial inclusion and tenancy support services.
- Work collaboratively with local authorities, support agencies and internal departments.
- Oversee void management processes and minimise property turnaround times.
- Monitor income performance and support arrears prevention and recovery.
- Ensure compliance with housing legislation, consumer standards and health & safety requirements.
- Manage contractors and monitor communal maintenance and building safety standards.
- Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements.
- Produce operational reports, KPI data and performance updates.
- Support budget management and service improvement initiatives.
Requirements:
- Previous experience in operational housing management within social housing or local authority settings.
- Strong knowledge of housing legislation, tenancy management and regulatory standards.
- Experience managing anti-social behaviour and safeguarding cases.
- Knowledge of income management and tenancy sustainment practices.
- Understanding of health & safety and building compliance requirements.
- Excellent communication, organisational and stakeholder management skills.
- Ability to manage complex cases and work effectively under pressure.
- Strong IT skills including Microsoft Office and housing management systems.
- CIH qualification or willingness to work towards one is desirable.
- Willingness to work flexibly, including occasional evenings and weekends.
For more information, please call Meg Smith on 02920 231000 or 01179 239100. To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Housing Services Manager in Bristol employer: Brc Recruitment
BRC is an exceptional employer, offering a supportive and dynamic work environment in Bristol for the Housing Services Manager role. With a strong focus on employee development, we provide opportunities for growth and training, ensuring our team members are equipped to deliver high-quality housing management services. Our commitment to community engagement and excellent customer service fosters a collaborative culture where every employee can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to housing management and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your skills in tenancy management and customer service during interviews. Use specific examples from your past roles to demonstrate how you've successfully handled complex cases or improved resident satisfaction. This will make your application memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who are eager to make a difference in housing services.
We think you need these skills to ace Housing Services Manager in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Services Manager role. Highlight your experience in operational housing management and any relevant qualifications. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your duties; showcase your achievements! Use specific examples of how you've improved customer satisfaction or managed tenancy sustainment. This helps us see the impact you've made in previous roles.
Be Clear and Concise:Keep your application clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point. Make it easy for us to see why you’re a great fit!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Brc Recruitment
✨Know Your Housing Legislation
Make sure you brush up on your knowledge of housing legislation and tenancy management. Being able to discuss relevant laws and regulations confidently will show that you're well-prepared and serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Highlight any initiatives you've led that improved resident engagement or satisfaction, as this is key for a Housing Services Manager.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've managed complex cases or resolved conflicts, especially related to anti-social behaviour or safeguarding. This will illustrate your ability to handle challenging situations effectively.
✨Familiarise Yourself with the Company
Research the housing provider and understand their values, mission, and the communities they serve. Tailoring your answers to align with their goals will help you stand out as a candidate who truly fits their culture.
