At a Glance
- Tasks: Support tenants and manage properties while delivering top-notch housing services.
- Company: Reputable Housing Association in Bristol with a strong community focus.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Join a supportive team and enjoy a fulfilling career in housing management.
- Why this job: Make a real difference in people's lives by helping them secure and maintain their homes.
- Qualifications: Experience in housing management or customer service, plus great communication skills.
The predicted salary is between 33000 - 38000 € per year.
BRC are working closely with a well-established Housing Association in Bristol to recruit a motivated Housing Officer to support tenancy sustainment and deliver high-quality housing management services. This role involves providing frontline housing support to tenants, managing tenancies effectively, responding to housing needs, and ensuring excellent customer service across a designated patch of properties.
Duties:
- Deliver a professional housing management service to tenants and residents
- Provide advice and support to help tenants sustain their tenancies, including rent payments and benefit guidance
- Conduct estate inspections and respond to neighbourhood issues, including anti-social behaviour
- Manage tenancy enforcement, including rent arrears prevention and appropriate actions where needed
- Coordinate property viewings, sign-ups, and tenancy terminations in line with policy
- Work with internal teams, contractors, and external partners to resolve housing issues
- Maintain accurate records, case notes, and performance information
Requirements:
- Previous experience in housing management, customer service, or a related field
- Understanding of housing legislation, tenancy agreements, and rent management
- Excellent communication, negotiation, and problem-solving skills
- Ability to manage a caseload, prioritise tasks, and work independently
- IT literate with experience using housing management systems
- Full UK driving licence and access to a vehicle desirable
For more information, please call Meg Smith on 02920 231000 or 01179 239100. To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Housing Officer in Bristol employer: Brc Recruitment
Join a well-established Housing Association in Bristol, where you will be part of a supportive and dynamic team dedicated to enhancing the lives of tenants through high-quality housing management services. With a strong focus on employee development, we offer comprehensive training and growth opportunities, alongside a collaborative work culture that values your contributions. Enjoy the unique advantage of working in a vibrant city known for its community spirit and commitment to social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Bristol
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Housing Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. When you apply through our website, make sure to highlight how your experience aligns with their mission and the specific needs of the role.
✨Tip Number 3
Practice your communication skills! As a Housing Officer, you'll need to be clear and confident when discussing tenancy issues. Consider doing mock interviews with friends or using online resources to sharpen your responses.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It also keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Housing Officer in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Officer role. Highlight your experience in housing management and customer service, and don’t forget to mention any relevant qualifications that match the job description.
Showcase Your Skills:We want to see your excellent communication and problem-solving skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed tenancies or resolved housing issues.
Keep It Professional:While we love a friendly tone, ensure your application remains professional. Double-check for typos and grammatical errors, as these can give a poor impression of your attention to detail.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role as we review applications on an ongoing basis.
How to prepare for a job interview at Brc Recruitment
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy agreements before the interview. Being able to discuss these topics confidently will show that you're serious about the role and understand the key responsibilities of a Housing Officer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service or resolved conflicts. This is crucial for a Housing Officer, so having specific stories ready will help you stand out.
✨Demonstrate Problem-Solving Abilities
Think of situations where you've had to manage a caseload or deal with challenging issues. Be ready to explain how you prioritised tasks and what strategies you used to resolve problems effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in the area, or how success is measured in this role. This shows your genuine interest and helps you assess if the job is right for you.
