At a Glance
- Tasks: Be the first point of contact for customer enquiries and deliver top-notch service.
- Company: Join a supportive housing association with a collaborative team spirit.
- Benefits: Enjoy training opportunities, a varied workload, and an inclusive work environment.
- Other info: Flexible hours with a focus on personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30015 - 30015 £ per year.
BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis. This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions.
Duties:
- Deliver professional and customer-focused service in line with organisational values and objectives.
- Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts.
- Diagnose and raise repair requests, ensuring correct priorities and instructions are issued.
- Liaise with colleagues and contractors to resolve customer queries effectively.
- Handle difficult or sensitive situations calmly and professionally.
- Escalate safeguarding concerns and complex issues where appropriate.
- Maintain accurate records and update systems with customer information and service requests.
- Support performance targets including call quality and customer satisfaction measures.
- Handle confidential and sensitive information in line with GDPR requirements.
Requirements:
- Previous experience working in a customer-focused environment.
- Strong communication and administrative skills.
- Experience dealing with customers in challenging or stressful situations.
- Ability to manage multiple tasks and prioritise workload effectively.
- Good IT skills including Microsoft Office packages.
- Ability to remain calm under pressure and provide effective problem solving.
- Knowledge of GDPR and handling sensitive information.
- Experience within social housing or repairs services is desirable.
Benefits:
- Opportunity to work within a supportive and collaborative team.
- Training and development opportunities.
- Varied and rewarding workload.
- Inclusive working environment.
For more information, please call Meg Smith on 02920 231000 or 01179 239100. To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Customer Feedback Officer in Bristol employer: Brc Recruitment
Join a dynamic housing association in Bristol as a Customer Service Officer, where you will be part of a supportive and collaborative team dedicated to delivering exceptional customer service. With a focus on employee growth through training and development opportunities, you will enjoy a varied and rewarding workload in an inclusive environment that values your contributions. This role not only offers competitive pay but also the chance to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Feedback Officer in Bristol
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Brc Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Brc Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Feedback Officer in Bristol
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Brc Recruitment.
How to prepare for a job interview at Brc Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Brc Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Brc Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
