At a Glance
- Tasks: Support customers with complaints and help resolve issues effectively.
- Company: Join a leading social housing organisation committed to customer satisfaction.
- Benefits: Fully remote work, competitive pay, and potential for contract extension.
- Other info: Work in a supportive team environment with a focus on equality and inclusion.
- Why this job: Make a real difference by helping customers feel heard and valued.
- Qualifications: Experience in customer service or complaints, strong communication skills.
The predicted salary is between 13.45 - 13.45 £ per hour.
- 07th September, 2026
- Housing Complaints Administrator
- Fully remote
37.5 hours per week - 3 month contract, potential for extension
- £13.45 per hour plus holiday pay
We are currently recruiting for a Housing Complaints Administrator, working from home, for an initial 3 month contract, for one of our key Social Housing clients
As a Housing Complaints Administrator, you will be responsible for speaking to customers who want to make a complaint and supporting the team with administrative tasks
You will gather relevant information about the nature of the complaint, logging all information correctly and passing on information to the Complaints Officers.
The role ensures that customers are contacted in a timely manner and that their concerns are resolved in a way that restores confidence and improves satisfaction
Key Duties will include
- Support the Resolution Team to manage and respond to customer complaints in a timely, effective and empathetic way – aiming to resolve issues at the earliest opportunity.
- Speak to customers wishing to make a complaint with the aim of understanding concerns and where possible resolving issues.
- Take the details of complaints and logging them in line with Complaints Team processes, this will include acknowledging complaints.
- Gather information and evidence to support Caseworkers in complaint investigations and Housing Ombudsman cases.
- Work in accordance with internal policies and the Housing Ombudsman Complaint Handling Code.
- Use the compensation policy to make sound judgements about compensation awarded.
- Maintain accurate records of complaints, resolutions, and customer interactions.
- Support the Complaints Team in monitoring commitments and administratively closing complaints once actions have been completed.
- Communicate clearly and professionally with customers, acting as a role model in delivering a customer-focused service.
Experience / Knowledge required
- Experience in customer service or complaints in the social housing sector.
- An awareness of the Complaint Handling Code.
- Ability to work with contractors to secure timely and effective resolutions.
- Ability to work collaboratively with colleagues to prioritise complaints within their own caseload and act as a champion for early resolution.
- Good communication and interpersonal skills.
- Ability to manage sensitive and challenging situations with professionalism.
- Good organisational and administrative skills.
- Commitment to equality, diversity, and inclusion.
- IT literacy and familiarity with case management systems.
If you are interested in the Housing Complaints Administrator role, please contact specialist Social Housing Recruiter, Mark Grove, on 0117 923 9100 or apply via this site.
Complaints Administrator in Bristol employer: BRC Recruitment
Join a dedicated team in Bath as a Service Manager, where you will lead a supported accommodation service for autistic adults, making a meaningful impact on their lives. Our organisation fosters a supportive work culture that prioritises professional development and career progression, ensuring that both staff and clients thrive in a positive environment. With a competitive salary and the opportunity to drive continuous service improvement, this role offers a rewarding career path for passionate leaders committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Administrator in Bristol
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like BRC Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like BRC Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Complaints Administrator in Bristol
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to BRC Recruitment.
How to prepare for a job interview at BRC Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in BRC Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services BRC Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
