At a Glance
- Tasks: Handle customer complaints and communicate outcomes effectively.
- Company: BRC Jobs, a supportive team focused on social housing.
- Benefits: Competitive pay, flexible remote work, and valuable experience.
- Other info: 3-month contract with potential for growth in the social housing sector.
- Why this job: Make a difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 32000 € per year.
BRC Jobs is looking for a Social Housing Complaints Officer to work mainly remotely with some days required in Newton Abbot. The role involves acting as the first point of contact for customer complaints. The contract is for 3 months with a working time of 37 hours per week, offering a rate of £15.59 per hour.
Responsibilities include:
- Acknowledging and investigating complaints
- Communicating outcomes to stakeholders
Remote Social Housing Complaints Specialist employer: BRC Jobs
BRC Jobs is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With the flexibility of remote work combined with occasional in-office collaboration in Newton Abbot, employees enjoy a balanced work-life dynamic while contributing to meaningful community engagement through social housing initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Social Housing Complaints Specialist
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to complaints handling and customer service. We can’t stress enough how important it is to articulate your experience and approach to resolving issues effectively.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and keen to learn more about the role and the team dynamics.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress easily. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Remote Social Housing Complaints Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Social Housing Complaints Specialist role. Highlight your relevant experience in handling complaints and customer service, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since you'll be the first point of contact for customer complaints, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would handle real-life situations.
Be Honest and Authentic:We appreciate authenticity! Don’t hesitate to share your genuine experiences and motivations for applying. This helps us get a sense of who you are beyond just your qualifications.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role!
How to prepare for a job interview at BRC Jobs
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of social housing complaints. Familiarise yourself with common issues and how they are typically resolved. This will show that you're not just interested in the role but also knowledgeable about the field.
✨Practice Active Listening
As a Social Housing Complaints Specialist, you'll need to listen carefully to customers. During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This shows you can engage effectively with stakeholders.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully handled complaints or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your problem-solving skills and experience in a relatable way.
✨Show Your Communication Skills
Since the role involves communicating outcomes to stakeholders, be clear and concise in your responses during the interview. Practise explaining complex ideas simply, as this will reflect your ability to convey important information effectively in the job.
