At a Glance
- Tasks: Handle customer complaints and communicate outcomes effectively.
- Company: BRC Jobs, a supportive team focused on social housing.
- Benefits: Competitive pay of £15.59 per hour and flexible remote work.
- Other info: 3-month contract with 37 hours per week and potential for growth.
- Why this job: Make a difference in people's lives by resolving their housing issues.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 32000 € per year.
BRC Jobs is looking for a Social Housing Complaints Officer to work mainly remotely with some days required in Newton Abbot. The role involves acting as the first point of contact for customer complaints. The contract is for 3 months with a working time of 37 hours per week, offering a rate of £15.59 per hour.
Responsibilities include:
- Acknowledging and investigating complaints
- Communicating outcomes to stakeholders
Remote Social Housing Complaints Specialist in Devon employer: BRC Jobs
BRC Jobs is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With the flexibility of remote work combined with occasional in-office collaboration in Newton Abbot, employees enjoy a balanced work-life dynamic while contributing to meaningful community engagement through social housing initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Social Housing Complaints Specialist in Devon
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to complaints handling and customer service. We can’t stress enough how important it is to articulate your experience clearly and confidently.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Apply through our website for the best chance of landing the job. We streamline the process and ensure your application gets the attention it deserves!
We think you need these skills to ace Remote Social Housing Complaints Specialist in Devon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Social Housing Complaints Specialist role. Highlight your relevant experience in handling complaints and customer service, as this will show us you’re a great fit for the position.
Showcase Your Communication Skills:Since you'll be the first point of contact for customer complaints, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would handle complaints effectively.
Be Honest and Authentic:We appreciate authenticity! Don’t hesitate to share your genuine experiences and motivations for applying. This helps us get to know the real you and understand why you’re passionate about this role.
Apply Through Our Website:To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of your application and ensure you don’t miss out on this opportunity!
How to prepare for a job interview at BRC Jobs
✨Know Your Stuff
Make sure you understand the ins and outs of social housing complaints. Familiarise yourself with common issues and how they’re typically resolved. This will show that you’re not just interested in the role, but that you’re also knowledgeable about the field.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific complaints. Think of a few examples from your past experience where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Communication Skills
As a Social Housing Complaints Specialist, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable expressing your ideas.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of complaints you’ll be handling, or how success is measured in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
