At a Glance
- Tasks: Be the go-to person for customer complaints, investigating and resolving issues.
- Company: Join a supportive social housing team with a focus on customer care.
- Benefits: Earn £15.59 per hour plus holiday or £20.26 per hour Umbrella.
- Other info: Flexible remote work with potential for contract extension.
- Why this job: Make a real difference in people's lives by helping them resolve their complaints.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 32300 - 42300 € per year.
Social Housing Complaints Officer
Location: Mainly Remote Working, some days required in Newton Abbot.
Contract: 3 months (potential for further extension), 37 hours per week.
Rate: £15.59 per hour plus holiday or £20.26 per hour Umbrella.
Responsibilities include:
- Act as the first point of contact for customer complaints, acknowledging and investigating complaints and communicating outcomes to stakeholders.
- Provide responses to complaints both verbally and in writing, supporting customers throughout the complaints journey, investigating cases on their individual merits, and deciding on case outcomes.
- Ensure issues are identified and reported that could affect other customers.
- Engage with relevant stakeholders including the customer, the Housing Ombudsman, councillors, internal departments and other external stakeholders.
Complaints Officer in Devon employer: BRC Jobs
As a Complaints Officer with us, you will be part of a supportive and dynamic team dedicated to enhancing customer satisfaction in the social housing sector. Our remote working flexibility, combined with occasional in-office collaboration in Newton Abbot, fosters a healthy work-life balance while providing opportunities for professional growth and development. We prioritise employee well-being and offer a culture of open communication, ensuring that your contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Officer in Devon
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in complaints handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints management. Think about how you would handle specific scenarios and be ready to share your experiences. We want you to shine!
✨Tip Number 3
Showcase your communication skills! Whether it’s through a video call or in-person, make sure you articulate your thoughts clearly. Remember, as a Complaints Officer, you'll need to convey complex information simply.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Complaints Officer in Devon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with customer complaints. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly!
Showcase Your Communication Skills:As a Complaints Officer, communication is key! Use your application to demonstrate your ability to convey information effectively, both in writing and verbally. Share examples of how you've handled similar situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BRC Jobs
✨Know Your Stuff
Make sure you understand the role of a Complaints Officer inside out. Familiarise yourself with common complaints processes in social housing and be ready to discuss how you would handle various scenarios. This shows that you're not just interested in the job, but that you’re prepared for it.
✨Showcase Your Communication Skills
Since you'll be dealing with customers and stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to support customers throughout their complaints journey.
✨Be Ready to Problem-Solve
Think of specific instances where you've successfully resolved complaints or issues. Be prepared to walk the interviewer through your thought process and the steps you took to reach a resolution. This will highlight your investigative skills and your ability to make sound decisions on case outcomes.
✨Engage with Stakeholders
Understand the importance of collaboration in this role. Research the Housing Ombudsman and other relevant stakeholders, and be ready to discuss how you would engage with them. Showing that you can work well with others will set you apart as a candidate who can navigate complex situations effectively.
