At a Glance
- Tasks: Be the go-to person for customer complaints, investigating and resolving issues.
- Company: Join a supportive social housing team focused on customer satisfaction.
- Benefits: Earn £15.59 per hour plus holiday pay, with potential for extension.
- Other info: Flexible remote work with occasional days in Newton Abbot.
- Why this job: Make a real difference in people's lives by helping them navigate their complaints.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 15 - 20 € per hour.
Social Housing Complaints Officer
Location: Mainly Remote Working, some days required in Newton Abbot.
Contract: 3 months (potential for further extension), 37 hours per week.
Rate: £15.59 per hour plus holiday or £20.26 per hour Umbrella.
Responsibilities include:
- Act as the first point of contact for customer complaints, acknowledging and investigating complaints and communicating outcomes to stakeholders.
- Provide responses to complaints both verbally and in writing, supporting customers throughout the complaints journey, investigating cases on their individual merits, and deciding on case outcomes.
- Ensure issues are identified and reported that could affect other customers.
- Engage with relevant stakeholders including the customer, the Housing Ombudsman, councillors, internal departments and other external stakeholders.
Complaints Officer employer: BRC Jobs
As a Complaints Officer with us, you will be part of a supportive and dynamic team dedicated to enhancing customer satisfaction in the social housing sector. Our remote working flexibility, combined with occasional in-office collaboration in Newton Abbot, fosters a healthy work-life balance while providing opportunities for professional growth and development. We prioritise employee well-being and offer a collaborative culture where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in complaints handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints management. Think about how you would handle specific scenarios and be ready to share your experiences. We want you to shine!
✨Tip Number 3
Showcase your communication skills! Whether it’s through a video call or in-person, make sure you articulate your thoughts clearly. Remember, as a Complaints Officer, you'll need to convey complex information simply.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Complaints Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with customer complaints and stakeholder engagement. We want to see how your skills match the role of a Complaints Officer!
Be Clear and Concise:When writing your responses, keep it straightforward and to the point. We appreciate clarity, especially when it comes to communicating outcomes and investigating complaints.
Show Your Empathy:As a Complaints Officer, you'll be supporting customers through their complaints journey. Let us know in your application how you’ve handled similar situations with empathy and understanding.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board quickly!
How to prepare for a job interview at BRC Jobs
✨Know Your Stuff
Make sure you understand the role of a Complaints Officer inside out. Familiarise yourself with common complaints in social housing and the processes involved in resolving them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since you'll be dealing with customers and stakeholders, it's crucial to demonstrate strong verbal and written communication skills. Try role-playing common scenarios with a friend or family member to get comfortable articulating your thoughts clearly and empathetically.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved complaints or conflicts. Highlight your approach to investigating issues and how you communicated outcomes. This will illustrate your ability to handle the responsibilities of the role effectively.
✨Engage with Stakeholders
Research the key stakeholders you might interact with, such as the Housing Ombudsman and local councillors. Understanding their roles and how they fit into the complaints process will help you discuss how you would engage with them during the interview.
