Systems Engineer II

This job is with Braze, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

We're looking for a Systems Engineer who's passionate about modern enterprise platforms, automation, identity management, and AI-enabled operational tooling. In this role, you'll lead complex technical projects, build scalable integrations, and help evolve the systems that power employee productivity and business operations across Braze. You'll own projects from idea to delivery, automate wherever possible, and partner across Security, Engineering, People, Finance, and IT to ensure our platforms remain secure, reliable, efficient, and user-friendly. You'll have the opportunity to shape how enterprise systems, identity, automation, and emerging AI capabilities come together to create exceptional employee experiences. You'll be part of a team that values reliability, resiliency, scalability, and extensibility in everything we build. We operate with a shared sense of ownership and purpose, supporting one another's growth, holding a high bar for quality, and working together to deliver impactful solutions for our users and the business. Collaboration, curiosity, and a commitment to excellence define how we show up for each other and for the company. If you thrive on solving complex systems challenges, simplifying manual processes, and enabling the business through thoughtful automation and platform engineering, we'd love to meet you.

What you’ll work on

• You’ll own and drive projects that define the next generation of IT at Braze, including:
• Identity & Access Management: Design and enhance automated provisioning, deprovisioning, access governance, and lifecycle management workflows using Okta, SCIM, APIs, and workflow automation tools. Improve security, reduce manual effort, and strengthen audit readiness across the organization.
• Enterprise Platforms & Collaboration Tools: Design, administer, and improve critical business platforms including Google Workspace, Atlassian, Slack, GitHub, and identity services. Ensure systems remain scalable, secure, and aligned with evolving business requirements.
• AI-Enabled Operations & Productivity: Evaluate, pilot, and implement AI-powered capabilities that improve internal workflows, service delivery, self-service experiences, and employee productivity. Help establish best practices for responsible adoption of AI within enterprise systems and operations.
• Device Trust & Secure Access: Partner with Security and Infrastructure teams to strengthen device trust, identity-based access controls, and secure access initiatives across endpoint management and authentication platforms.
• Self-Service IT: Design workflows that reduce manual ticket handling and empower employees through self-service capabilities, automated approvals, lifecycle workflows, and intelligent service experiences.
• Audit Readiness & Governance Automation: Partner with Security and Compliance teams to automate evidence collection, access reviews, reporting, and control validation across enterprise systems. Improve visibility, consistency, and operational maturity.
• Innovation & Emerging Technology: Research and evaluate new technologies, platform capabilities, and automation opportunities. Bring forward ideas that improve scalability, reduce operational overhead, and enhance the employee experience.

What you’ll do

• Contribute to the design, implementation, and support of enterprise systems with a focus on scale, reliability, security, and automation.
• Build integrations and automation workflows across identity, collaboration, productivity, and service management platforms.
• Partner with Security to strengthen identity governance, access controls, device trust, and compliance initiatives.
• Evaluate and operationalize AI-enabled solutions that improve internal processes and employee productivity.
• Contribute to enterprise platform roadmaps, identifying opportunities for automation, self-service, and operational improvements.
• Collaborate with stakeholders across the business to understand requirements and deliver scalable technical solutions.
• Document, communicate, and implement changes following established governance, change management, and compliance practices.
• Participate in incident response, troubleshooting, and operational support for critical enterprise systems.

Who you are:

• Experienced in contributing to the design, administration, and support of SaaS-heavy enterprise environments.
• Strong understanding of identity and access management concepts including SSO, MFA, SCIM, lifecycle management, RBAC, and access governance.
• Proficient with automation, scripting, and integrations using technologies such as Python, PowerShell, REST APIs, Terraform, or workflow automation platforms.
• Experienced working with enterprise platforms such as Okta, Google Workspace, Slack, GitHub, Atlassian, or endpoint management solutions.
• Familiar with security, compliance, and audit frameworks such as SOX, SOC2, or ISO 27001.
• Comfortable managing technical projects and collaborating across multiple teams and business functions.
• Curious, collaborative, and motivated by solving problems through automation and thoughtful systems design.
• Excited by emerging technologies and interested in leveraging AI to improve operational efficiency and employee experience.

Bonus:

• Certifications in Okta, Google Workspace, Atlassian, Kandji, GitHub, or related enterprise platforms.
• Experience administering Atlassian Cloud, including Jira, Jira Service Management, and Confluence.
• Experience with Okta Workflows, Terraform, Workato, or other automation platforms.
• Experience implementing AI-enabled workflows, copilots, agents, or enterprise AI governance practices.
• Familiarity with cloud platforms such as AWS, GCP, or Azure.
• Experience supporting high-growth SaaS organizations with complex enterprise system environments.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to AI-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI: To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com.

Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.