Senior Services Consultant in London

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

• Braze’s Services Consultants act as trusted advisors to our prospective clients and Sales team during the sales process, adapting their extensive expertise on the Braze services to meet customer needs.
• Our Services Consultants support the Braze sales organization during pre-sales in scoping client service requirements, presenting our service offerings, building comfort and confidence of the value of Braze services, and positioning optimal service pricing and packaging to potential customers.
• Own EMEA Services Consulting Requests tickets and partner with Sales to complete requests with high degree of quality.
• Collaborate with the Sales teams to support deal cycles, including RFPs, pitches and on-site sessions.
• Build and maintain subject matter expertise in the Braze service offerings currently supported by the team to enable effective consultancy support during pre-sales and become a point of contact for other internal business teams.
• Perform discovery with prospective customers to understand their service needs and curate tailored presentations for sessions, including bespoke project plans, resourcing requirements, etc.
• Provide recommendations and justifications for which Braze service(s) would benefit prospective customers best.
• Support the ongoing development of sales go-to-market materials, talk tracks, and training to help Sales best position the value of our service offering packages with customers during pre-sales motions.
• Gather feedback from the sales teams regarding our package offerings and work with Service Leadership and Product Marketing teams to help provide insight into new service package offerings.

WHO YOU ARE

• 4+ years of experience in SaaS pre-sales or service delivery, consulting or business analysis.
• An excellent communicator, presenter, and storyteller with significant client-facing experience.
• Effective stakeholder management skills with both internal and external stakeholders at senior leadership level (e.g. Head of CRM, VP/Director, C-suite, etc).
• Experience working with Sales teams and during deal cycles, or have been exposed and have awareness from a post-sales role.
• Excellent time management skills with initiative, autonomy, and prioritisation skills to optimise output.
• Curious problem solver who is comfortable operating in and outside of pre-defined playbooks to navigate and find the best solution to challenges.
• Available to travel to the Braze London office or prospective customers’ offices for on-site visits, in-person meetings and collaboration.
• Strong written and verbal English skills are essential.

Nice to have:

• Previous experience with the Braze tool or similar products.
• Demonstrated experience/comfort managing projects (both internal and client-facing) to completion.
• Change management experience.
• Strong preference for candidates with proficiency in other European languages (German and French preferred).

WHAT WE OFFER

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Family services that include fertility benefits and equal paid parental leave.
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
• A curated in-office employee experience, designed to foster community, team connections, and innovation.
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups that provide supportive communities within Braze.
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®.

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to AI-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We’re committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.